We are looking for a RV Service Writer.
- Coordinate RV service and repairs between customers and technicians. Ensure customer has full knowledge of any work preformed and is informed of any updates.
- Job Duties:
- Verify warranty and service contract coverage.
- Set realistic expectations for customer and ensure you hold to those expectations
- Prepare Repair Orders by describing the complaint, the cause, and the repair.
- Utilize all tools available to keep in contact with customers through the service experience.
- Attend all meetings and training as required
- Act as a liaison between customers and the technicians
- Maintain a safe and clean work area for customers and coworkers
- Perform other miscellaneous duties as assigned
- Have strong motivational skills and ability to work independently
- Must have professional appearance and demeanor
- Provide excellent customer service
- Basic computer skills to manage inventory and customer databases
- Ability to communicate in a professional and tactful manner
WHY WORK FOR US?
We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees.