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Corporate Counselor

Job in Mexico
Company: Amexglobalbusinesstravel
Full Time position
Listed on 2019-07-21
Job specializations:
  • Customer Service
    Call Center, Customer Service Rep, Entry Level Customer Service
  • Tourism/Travel
    Air Travel
Job Description & How to Apply Below

As an American Express GBT Specialized Corporate Travel Counselor, you will join a team of other highly skilled Travel Counselors who provide exceptional traveler care to our corporate clients. This exceptional, high touch service will create a positive experience that will leave your travel clients truly impressed. You will be accountable for both individual and shared team goals, responsible for providing outstanding customer service and accurate completion of all travel arrangements and special requests.

Get ready to make impressions that will last! Listed below are more details where you will make an impact during your day:

  • Arrange routine and complex domestic and international business travel for air, car, hotel, limousine and rail utilizing SABRE Global Distribution System (GDS)
  • Provide consultative multi-country/multi-carrier routings for best fares and preferred carrier usage
  • Ensure optimum customer service while coordinating client travel policy responsibilities; effective use of computer systems and exceptional email and chat service techniques.
  • Build and leverage relationships with peers while coordinating interdepartmental responsibilities
  • Research and resolve client inquiries
  • Complete special customer requests and maintain excellent client relations

    QUALIFICATIONS

  • Professional English written and verbal communication skills are required
  • 3-5 years of Customer Service experience required
  • High School Diploma/GED required. Bachelor Degree or equivalent (Licenciatura) preferred
  • Corporate Travel industry experience preferred but not required (training provided)
  • SABRE GDS experience preferred but not required (training provided)
  • In depth knowledge of global geography preferred
  • Display highest level of integrity when dealing with internal & external customers
  • Ability to serve multi-cultural travelers and handle multiple clients

    REQUIREMENTS:

  • Professional English written and verbal communication skills are REQUIRED
  • 3-5 years of Customer Service experience REQUIRED
  • High School Diploma/GED REQUIRED. Bachelor Degree or equivalent (Licenciatura) preferred
  • Flexibility with schedule. The work hours will be based on business needs (24x7 operation)
  • High Speed Internet REQUIRED as a condition of hiring.- No Wifi/fixed wireless/satellite/mobile connnections allowed – DSL/Cable/Fiber with an ethernet connection (Must meet 10 Mbps download/2 Mbps upload capacity requirement (Please contact us using the "Apply for this Job Posting" box below))
  • Location

    Mexico> Virtual Location

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    Position Requirements
    Less than 1 Year work experience
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