Assistant Manager- Service - Shops at Midtown Miami Rack

Role Overview

Job Title:

Assistant Service Experience Manager

A day in the life… Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience; assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure adoption of new behaviors and processes; develop relationships with merchandising and store teams to effectively lead and integrate change that promotes customer‑driven initiatives;

assist with financial aspects and budgets to drive efficiencies and continuous improvement within the organization; assist with protecting security and privacy of customer information including education, compliance and disposition of issues; perform all Service Experience, Cash Room and Communication procedures as applicable.

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience.
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure adoption of new behaviors and processes.
• Develop relationships with merchandising and store teams to effectively lead and integrate change that promotes customer‑driven initiatives.
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization.
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues.
• Perform all Service Experience, Cash Room and Communication procedures as applicable.

• A track record of successful results, for example, strong productivity and achievement of goals.
• Strong organizational, delegation and follow‑through skills.
• Clear and effective written and verbal communication as well as strong interpersonal skills.
• The ability to prioritize multiple tasks in a fast‑paced environment.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• High school diploma, or equivalent (preferred).

$16.60–$27.00 hourly.

Nordstrom offers a variety of benefits to support employees and their families, including medical/vision/dental, retirement, paid time away, life and disability insurance, merchandise discount, Employee Assistance Program, 401(k), PTO accruals, holidays, and more. Eligibility requirements may apply.

For Los Angeles or San Francisco applicants:
Nordstrom conducts background checks after conditional offer and considers qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. Additional state and location specific notices apply. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.