Account Settlement Specialist

Job Details

Account Settlement Specialist, Administration (CEO)

Non-Exempt

• Process all deceased account holder claims in a timely manner, ensuring survivors are treated with compassion and are supported throughout the account settlement process.
• Ensure adverse impact to joint account holders is minimized and carefully balanced with the Credit Union’s rights of offset.
• Coordinate with Lending and Credit Solutions staff as applicable to settle loans where the borrower is deceased.
• Gather appropriate documentation as needed for all deceased claims.
• Conduct research related to insurances such as Life Savings Benefit and Credit Life & Disability. File claims as applicable.
• Disburse account funds to beneficiaries in accordance with the account’s Payable of Death Beneficiary designations.
• Maintain a thorough working knowledge of Florida statutes and applicable federal regulations.
• File Caveats and/or Statement of Claims with the appropriate Probate Courts to secure the Credit Union’s debtor rights against an Estate when monies are owed.
• Liaise with Probate clerks, Estate attorneys, and the Credit Union’s counsel as needed.
• Provide guidance to frontline staff related to deceased payee check negotiation.
• Liaise with branch management and represent the Credit Union as an Officer of the lessor during court-ordered Safe Deposit Box entry.
• Oversee all aspects of Estate Accounts.
• Maintain department procedures related to account settlement.
• Assist Operations Support Specialists with reviewing Trust documents, Power of Attorney documents, and Guardianship documents to ensure accounts are opened and maintained in accordance with all applicable laws and regulations.
• Represents the Credit Union as an Officer of the lessor during safe-deposit box inventories of a decedent.
• Performs other duties as assigned by management.

Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.

• Less than 2 years credit union or banking experience.

• Prior credit union or banking experience preferred.
• Critical thinking skills.
• Must be approachable and collaborative, thrive in a fast-paced dynamic environment, and be comfortable quickly shifting priorities on short notice.
• Must be proficient in Microsoft Office and job related computer programs and software.
• Knowledge of federal and state financial laws pertaining to card service/fraud.
• Excellent written and verbal communications skills and the ability to communicate with discretion and understanding when confidentiality is needed.
• Strong analytical and technical skills including fact finding and problem solving.