Assistant General Manager
Listed on 2026-02-20
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Management
Hotel Management, General Management
Role Overview
At Soho House, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with the property General Manager. The AGM oversees service standards, operational efficiency, member/guest experience, staff retention and optimal profit at a Soho House & Co. property. Including day‑to‑day staff management, an Assistant General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, supporting staff, member and guest experience.
As an Assistant General Manager, you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and ensure member/guest satisfaction. The Assistant General Manager works very closely with internal and external stakeholders to ensure the optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities.
A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items required to optimize performance and profitability.
Main Duties- Strategic business partner and influential leader who communicates effectively with internal and external stakeholders by assessing business objectives and delivering an elevated, approachable and profitable experience that is consistently assessed for improvement and innovation.
- Work closely with the General Manager to assess and develop operational goals based on weekly, daily and quarterly business performance reviews.
- Execute action plans on time and within budget to support business improvements and focus on optimizing profit, minimizing margins and promoting exceptional experiences for members, guests and staff.
- Adhere to Soho House & Co. company policies for food safety, allergy procedure and create an overall safe and inviting space for members, guests and staff by partnering with Health & Safety leaders and following local, government and regional compliance and legal standards.
- Collaborative partner to all leading Head Office business functions to drive effective processes and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities.
- Influential leader and decision maker who supports, guides, develops and implements policies, procedures and systems to improve business operations, service, retention and overall experiences outlined by the local General Manager.
- Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance.
Skills and Qualifications
- At least 7–10+ years managing high‑volume Food and Beverage (F&B) and experience managing operations specific to Front Office, Rooms, Housekeeping, Maintenance, and Reservations.
- Understand, maintain and enforce local and government‑regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests.
- Assist with interviewing all new and prospective hires (internal/external) and adhere to P&D policies while positively supporting the team in terms of growth, development and success planning.
- Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys.
- Innovator and influencer with previous experience managing F&B operations that focus on service and providing top‑quality experiences through food and drink.
- Creative and analytical thinker who encompasses strong business aptitude, is driven by results and guest satisfaction, and is naturally hospitable.
- Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail‑oriented.
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to make periodical fast‑paced movements required to move from one part of the property to another.
- Must be able to move, pull, push, carry or lift at least 30 pounds.
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