Enterprise Account Manager

Job Purpose:

To support the Enterprise Sales team by providing each Client with an exemplary Client Service experience that serves as the foundation of a long and profitable relationship. The Account Manager coordinates all communication between the Client, Sales and Client Services ensuring that the Client’s requirements are effectively and accurately communicated and executed in accordance with the Company’s policies and procedures.

Assist Enterprise Sales Executives with sales, support and production needs for Enterprise Key and Target accounts

Identify and coordinate sales growth opportunities for direct accounts, as well as assisting Strategic Sales Executives, in all product Domains (Wide Format, Promotional Products, Storefront, Mail); coordinate target client growth opportunities in conjunction with Domain Experts

Serve as the single point of contact for Client projects, including pricing, project troubleshooting and Client support

Understand the workflow, reporting and service level agreements for ongoing program work for Enterprise Clients

Recommend and implement new processes and procedures to gain efficiencies for the Client and production

Attend Client meetings to support the Enterprise Sales team when necessary

Aide in the preparation for Client meetings including:
Preparing presentation documentation, taking meeting minutes and tracking action item completion

Provide back-up to the Enterprise Sales executives in their absence

Work closely with Sales and Client Service Representatives (CSRs) on all facets of job order processing including: schedule approval, monitoring and management of client due date, production notes, sample and delivery information, mailing instructions, press OK’s, mock-up requests ect.

Coordinate and assist with efforts to build and maintain eCRM for the Sales organization

Schedule Pre-production meetings with the appropriate individuals when necessary

Communicate effectively with the CSR to ensure efficient and timely delivery of all production orders

Assist with estimate requests as needed

Improve Client relationships by managing Client questions/concerns and obtaining missing information with speed and professionalism

Assist sales in problem-solving on behalf of Clients and fulfilling Client requests including billing discrepancies and production issues.

Work closely with production, assist in the preparation of detailed production estimates (RFQs) and timelines for Client review.

Participate as a team member by providing ideas, backup support and cross training that facilities improved quality and efficiencies

Host Clients for press OK’s as required

Maintain e-mails and all Client records in an organized and easily retrievable manner

Negotiate production schedules and communicate as needed

Work effectively in a deadline driven environment

Handle multiple projects simultaneously and prioritize work effectively

Must be able to accurately articulate instructions both vernally and in written form

Must be self-motivated and able to effectively work independently

Education:

Associate Degree preferred or equivalent industry experience

Experience In: 5+ years’ experience in related field

Knowledge

Basic knowledge and understanding of printing, mailing, bindery, wide format , promotional and storefront processes

Must possess strong problem solving/decision-making skills.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to develop and maintain good relationships with Clients and anticipate their needs