Student Success Specialist

Location: Brimley

Job Summary:

This position is expected to develop and implement student success resources to improve the success of designated students in assigned courses. The specialist will work directly with faculty to provide outreach, support and resources to students. This position will work closely with TRIO Staff, IT, Admissions, the Registrar, and Academics to communicate program plans and coordinate services or secure technical support.

The position requires a person with great interpersonal skills to work within a system where many staff interact with the same students and will need to have their roles taken into consideration. Student success is a goal that transcends all BMCC departments and requires the ability to be flexible as the needs of our student body changes and the funding authorities impose new requirements.

The Embedded Student Success Specialist will meet academic and professional qualifications, demonstrate dedication to academic excellence and student-centered education, and will support the mission and objectives of Bay Mills Community College.

Essential Duties and Responsibilities:

* Market, promote and connect students and assist with student success programs, workshops and initiatives such as academic advising, mentoring initiative or programs, career planning and cultural enrichment activities to increase student success and persistence.

* Provide video tutorials and live weekly student support sessions for students on topics such as study skills, IT resources, time management skills, test-taking tips, etc.

* Provide weekly communications with students about the College and course reminders and deadlines.

* Engage students prior to the start of the course to build connections and provide support to ensure a successful start of the semester.

* Provides one-on-one coaching meetings with assigned students.

* Monitor assigned students course progress in designated courses.

* Document interactions with students in the appropriate institutional systems.

* Offers general advising to guide students in planning their coursework and academic pathway.

* Implement college intake survey to gather important student information.

* Make tutoring referrals and attend initial tutoring meeting with students.

* Provide Starfish and Early Alert Referral System (EARS) training and support for staff, faculty and students.

* Assist with the process to analyze student data to identify triggers and intervene with at-risk students whose progress is not satisfactory; provide proactive outreach, support and resources and implement programs for students to enhance participation, retention, goal completion and graduation.

* Promote and support students with new student orientation and Moodle orientation each academic semester.

* Work closely with course faculty in the implementation of individualized student support, including sending Moodle Messages, attending live zoom sessions and other course interactions.

* Assists in the preparation of forms, reports, statistical information for external stakeholders and BMCC offices and departments.

* Serve on appropriate department, college and/or campus advisory committees including but not limited to Retention and Persistence Committee and Enrollment Management Committee.

* Assist Institutional Research department in an efficient manner regarding information related to area of specialization.

* Comply with all published College policies, procedures, guidelines, and laws/regulations governing employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.

* Maintain productive relationship and provide assistance in a variety of customer service and advisement functions to students, internal departments, external agencies, and community members.

* Provide service excellence through courteous, informed, accessible, and professional engagement.

* Performs other duties as assigned within the scope and complexity of the position description.

Required Knowledge, Skills, and Abilities:

* High level operational knowledge of communications systems.

* Understanding of collegiate academic programs.

* Advanced word processing and computer skills, understanding of collegiate student and course management systems preferred. Must have knowledge of Microsoft Office applications, EMPOWER, MOODLE and Starfish.

* Experience with online delivery of higher education services and courses.

* Respect for the confidentiality of all information received.

* Demonstrated personal integrity, sound judgment, and dependability.

* Professional demeanor while representing BMCC.

* Demonstrated understanding of and a commitment to the tribal college mission and purpose teaching and learning, high academic standards, and student success.

Education and Experience:

* Minimum educational requirement is a Bachelor's Degree from an accredited college or university in Business, Administration, Social Science, or related field.

* At least 3 to 5 years of work experience in a similar position in…