IT Operations Administrator

What You Bring

• 5+ years of experience in IT systems or services administration (or equivalent combination of education and certifications)
• Experience supporting manufacturing or multi-site environments
• Strong troubleshooting skills across endpoints, networks, and collaboration tools
• Hands‑on experience with Microsoft 365 (including Teams)
• Understanding of user access management, device lifecycle management, and security best practices
• Ability to work effectively with vendors and managed service providers
• Strong organizational skills and a process‑improvement mindset
• Willingness to support occasional after‑hours work and limited travel (~10% domestic/international)

The IT Operations Administrator plays a critical, hands‑on role in ensuring the reliable day‑to‑day execution of IT services at our Winn, Michigan location, while also partnering with IT teams and initiatives spanning 65 locations across 8 countries. This role is ideal for an IT professional who enjoys being close to the business, solving real operational problems, and contributing to a global manufacturing environment where uptime, security, and responsiveness truly matter.

You will be part of a dynamic, collaborative IT team supporting end users, operational technologies, and modern collaboration platforms, while helping drive continuous improvement and digital transformation across Alamo Group.

• Own day‑to‑day IT operations for assigned sites, ensuring reliability, security, and performance of systems and services
• Provide high‑quality end‑user support for hardware, software, network, and collaboration tools, including ticket resolution and peer escalation
• Administer Microsoft 365 and Teams, enabling seamless communication and collaboration
• Manage user access and device life cycles, including onboarding, changes, and terminations
• Support network, infrastructure, and operational technology, working with internal teams and third‑party providers on items such as:
  • Network and datacenter infrastructure
  • Printers, mobile devices, and shop‑floor systems
  • CAD systems, lasers, press brakes, and shipping systems
• Coordinate with vendors and service providers, including procurement, renewals, escalations, and invoice review
• Maintain and improve documentation and processes, identifying opportunities to enhance operational efficiency
• Partner with cybersecurity teams to support endpoint security, access controls, audits, and compliance activities
• Contribute to IT projects and strategic initiatives, including upgrades, site rollouts, and capital planning
• Provide multi‑site and after‑hours support when required to ensure business‑critical system availability

Equal Opportunity Employer. Minorities/Women/Protected Veterans/Disabled.