Claims Assistant

Job Description

This position is responsible for assisting the Claims Department with servicing and processing of policyholder claims. The purpose is to provide clerical support to help ensure claims resolve accurately and timely.

• Demonstrate customer service skills and manage FNOL intake
• Manage a high volume of incoming calls
• Scan and index claim file documentation
• Multitask in a fast-paced environment
• Learn basic insurance fundamentals
• Perform other related duties as assigned by supervisor

• High school diploma or GED required
• General clerical skills
• Professional telephone manner
• Excellent interpersonal and organizational skills
• Proficiency in a PC Windows environment
• Experience with Microsoft Excel
• Accuracy in spelling and grammar
• Ability to work together in a team setting on shared tasks
• Experience working in a paperless environment preferred

• Medical, vision, dental, life insurance, and disability insurance
• Generous paid time off program for vacation, personal, sick time, and holiday pay
• Parental leave
• Adoption assistance
• Fertility treatment assistance
• Competitive 401(k) plan with company match
• Gym member/fitness class reimbursement
• Resources and programs that encourage professional growth and overall wellness

The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, or national origin, or any factor contrary to federal, state, or local law. The Concord Group participates in E-Verify.