Lead Audio Visual Technician

A/V Field Service Technician – L3 / Site Lead

6-Month Contract to Hire

Synergis’ client, a services organization focused on connecting people, technology and experiences, has engaged us in a search for an A/V Field Service Technician – Site Lead (L3) to join their expanding team! This senior-level role is responsible for providing advanced technical support, troubleshooting and repair of audio‑visual systems at an assigned client site in the Milwaukee, WI area, while also serving as the primary on‑site lead for day‑to‑day operations, team coordination, and client relationship ownership.

Environments supported range from corporate conference rooms to control center technology.

• Serve as the primary on-site lead, acting as the main point of contact for the client and the escalation anchor for all site-level technical issues
• Oversee day-to-day site operations, including task assignment, workflow coordination, and quality of work performed by on-site team members
• Own the client relationship at the site level, ensuring superior client satisfaction and the renewal and growth of the onsite support agreement
• Troubleshoot system issues and resolve issues with efficiency and quality; serve as final on-site escalation for complex or recurring faults
• Troubleshoot, verify, and document performance using a wide range of test equipment
• Provide a superior level of support to clients during maintenance and repair of AV equipment
• Conduct Preventative Maintenance visits to ensure all client AV systems and rooms are operating at optimum levels
• Work with programmers to load updated Control Programming Files and test changes as needed
• Coordinate resolution with internal Engineering, remote support teams, and Manufacturers as necessary
• Act as the liaison with the Account Representative and Sales Teams to advance any client-requested or necessary room upgrades
• Work with manufacturers to secure return authorizations and/or parts replacements related to field service tickets
• Track all time including travel and labor associated with field service tickets via the client’s ticketing system
• Produce summary and detailed reports on site activity, open issues, and system health for client and management review
• Articulate troubleshooting actions, next step actions, recommendations and/or resolution prior to leaving client or before end of day where possible
• Provide operational support for meetings and events as required
• Coax, ethernet and fiber optic cable testing and troubleshooting
• Develop and manage an inventory tracking/recording mechanism for all site AV assets
• Responsible for maintaining personal licenses, certifications and qualifications

• 3+ years of AV support experience in a corporate/enterprise environment required
• Prior experience in a lead, supervisory, or senior technician capacity strongly preferred
• Troubleshooting experience with video walls, control systems, and DSP
• Advanced competencies in Crestron and QSC control systems
• Experience with video conferencing, unified communications (UC), and collaboration platforms including Zoom and MS Teams
• Able to read and understand functional design drawings, cable riser diagrams, and architectural drawings
• Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters)
• AVIXA CTS Certification required or must be obtained within first 90 days
• Familiarity with a wide range of audio, video and networking equipment
• Knowledgeable of low voltage electrical concepts i.e., Ohm’s law
• Intermediate to advanced networking skills
• Preference will be given to those applicants possessing any of the following:
• AVIXA CTS, Biamp, Crestron, or Networking/IT related certifications
• Experience with brands including Logitech, Shure, QSC, Ross, Dante Audio, Matrox, and related AV platforms
• Previous experience as a site lead or primary client-facing technician
• Experience supporting and mentoring junior technicians
• Experience supporting internal and external client relationships at a senior level
• Forward-thinking individual, with diligence and efficiency in multi-tasking
• Excellent…