Global Digital Program Manager; CX Platforms
Job in
Milwaukee, Milwaukee County, Wisconsin, 53244, USA
Listed on 2026-06-06
Listing for:
Applied Labs, Inc.
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
IT Project Manager, Systems Analyst, IT Consultant, Cloud Computing
Job Description & How to Apply Below
** NO 3rd Parties or Sponsorship!**
Duration: 6 months+ extensions
Location: 2-3 days onsite in Milwaukee, WI
Global Digital Program Manager (CX Platforms)About the Role
We’re looking for a Global Digital Program Manager to lead a large-scale Customer Experience (CX) program spanning multiple regions, platforms, and delivery teams.
This is a high-impact, program-level role focused on driving alignment, managing dependencies, and ensuring predictable delivery across a complex global portfolio. You’ll work closely with business leaders, product teams, and external partners to keep initiatives on track and delivering value.
What You’ll Do- Own the end-to-end program plan across multiple work streams
- Drive cross-team coordination across product, engineering, regional teams, and vendors
- Lead quarterly/PI planning and align roadmap priorities with delivery capacity
- Manage dependencies, risks, and escalations across global teams
- Oversee vendor and partner delivery to ensure timelines and quality are met
- Provide clear executive updates on progress, risks, and key decisions
- Ensure readiness for releases (UAT, cutover, go-live, hypercare)
- Support and guide Project Managers and Delivery Leads
- Partner with business teams to drive adoption and value realization
- 10+ years of experience in IT, digital, or transformation programs
- 3–5+ years leading large, multi-workstream programs
- Experience working with global, cross-functional teams and external vendors
- Strong skills in program governance, risk management, and executive reporting
- Hands-on experience with Agile or hybrid delivery models
- Familiarity with tools like Jira or Azure Dev Ops
- Background supporting digital platforms or enterprise systems
- Experience with CX, digital commerce, or transformation programs
- Exposure to Salesforce, Mule Soft, SAP, or similar platforms
- PMP, SAFe, Scrum, or related certifications
- Experience working across US and LATAM (Spanish is a plus)
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