Senior Copywriter, Web

Overview

At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview

This position may be site-based or remote in Chicago, Minneapolis or Milwaukee.

The Exact Sciences Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all of our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The Sr. UX writer will be responsible for creating, maintaining, and deploying customer-facing content for customer experience initiatives. The Sr. UX writer is an independent contributor who can work with minimal supervision and who is willing to think creatively and make independent decisions within the scope of their assigned work. This individual will compose clear communications designed to enhance the customer experience in a coherent and concise manner, partnering with technical and commercial leaders to ensure accuracy.

This individual develops and refines UX writing content such as website copy, patient support documentation, training materials, and direct patient/provider messaging campaign content. This position will be responsible for content while working both independently and collaboratively as part of the UX Writing team. The position will have an active role in the definition and evolution of Exact Sciences standard communication practices and experiences.

Responsibilities

• Ensure alignment to standardized voice and tone, along with other content standards / best-practices.
• Collaborates with content strategists, experience designers, experience product managers, and UX researchers to craft language to be used across touchpoints (digital and physical) to ensure consistent user experience.
• Write compelling headlines and copy for marketing materials.
• Create strong, actionable communications for multiple audiences while working with our medical, legal, and regulatory teams.
• Determine the clearest and most logical way to present information and instructions for greatest reader comprehension.
• Revise, edit, or update instructions, technical information, and frequently asked questions as necessary.
• Remain up to date on product developments and communication requirements.
• Deliver high quality documentation with attention to detail.
• Demonstrate excellent writing and copyediting skills in English.
• Show strong time management and organizational skills, including multi-tasking and prioritization.
• Communicate effectively verbally and collaborate cross-functionally.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Work on a mobile device, tablet, or computer and perform typing for approximately 90% of a typical workday.
• Model an inclusive mindset and behaviors for the organization.
• Travel up to 5% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor's degree in Marketing, Journalism, Mass Communications, Design, Computer Science, or related field; or high school diploma and 3 years of relevant experience in lieu of degree.
• 4+ years of experience in a UX writing/technical writing or related role and/or Business Process Management, Business Continuous Improvement or related field.
• 3+ years of professional experience working within a regulated document control environment.
• Proficient with basic computer skills to include Internet navigation, email usage, and word processing.
• Authorization to work in the United States without sponsorship.
• Demonstrated ability to perform the Essential Duties of the…