Epic Cogito System Administrator - Intermediate

JOB DETAILS

Department: IS&T Core Infrastructure

FTE: 1.0

Shift(s):
Days

Location:

Remote

Current List of non-MN States where Hennepin Healthcare is an Eligible

Employer:

Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, North Dakota, New Mexico, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, and Wisconsin.

Purpose of this position:
The Epic Cogito System Administrator (Intermediate) is responsible for the day-to-day administration, support, and optimization of Epic's reporting and analytics ecosystem, with a focus on Clarity, Caboodle, and Slicer Dicer. This hybrid role combines technical system administration with user-facing support for analysts and operational leaders. The Cogito System Administrator works closely with IT, Reporting Analytics, and Clinical/Operational teams to ensure reliable data flows, secure access, and effective use of Epic's analytics tools.

RESPONSIBILITIES

* Perform installations, upgrades, patching, and database configurations for IRIS and Epic

* Monitor and troubleshoot any unusual system behavior and performance concerns

* Performs backup, restores, and refreshes of Epic Cogito stack

* Maintain system decision, setup, and configuration documentation

* Monitor job schedules, ETL processes, and system performance to ensure stable and timely data delivery

* Communicate Epic environmental activities (downtimes, upgrades, patches, refreshes) to all relevant parties

* Conduct communications with vendors and other outside resources to resolve complex infrastructure issues when needed

* Provide go-live and post go-live support

* Provide regular and/or off hour on call support as scheduled

* Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

* 3 years' relevant Epic Cogito (Clarity, Caboodle, Slicer Dicer) Administrator experience

* Associates of Arts (AA) or Bachelor's degree

* Cogito Systems Administration Certification

* OR
- * An approved equivalent combination of education and experience

Preferred Qualifications:

* Experience with reporting tools/platforms such as SSIS, Power

BI, Epic Cogito SQL, Tableau

* Knowledge of healthcare operations and terminology

* Demonstrate proficiency with Microsoft SQL Server and other relational databases. Hands on experience writing, tuning and troubleshooting T-SQL queries

* Understanding of data warehousing concepts, including warehouse design principles and various ETL models

* Experience in developing and maintaining ETL processes aligned with healthcare data standards

Knowledge/ Skills/ Abilities:

* Solid understanding of Cogito Systems and intermediate knowledge of client systems deployments

* Ability to work independently and provide timely status updates

* Analytical, critical thinking, problem solving, and conflict resolution skills

* Interpersonal, customer relationship, and teamwork skills

* Ability to adapt to changes/challenges in organization strategy, priorities, and direction

* Ability to explain or demonstrate technology in a manner suited to the audience (i.e., business, clinical, or technical team member)

* Ability to write and adapt complex shell scripts/tools

* Ability to work across teams to ensure IT system upgrades and deployments are conducted with minimal impact to the operation