Senior IT Support Engineer

Join Halcyon

FT’s team of IT professionals with a commitment to white-glove service.

We are hiring for a full-time Senior IT Support Engineer in Greater Minneapolis. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations.

• Provide advanced technical support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, One Drive, and Intune.
• Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment.
• Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads.
• Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools.
• Implement and manage identity and access controls via Entra , including conditional access and multi-factor authentication.
• Deploy and manage endpoint configurations and security baselines using Intune and Autopilot.
• Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance.
• Apply advanced AI-driven tools such as Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency.
• Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules.
• Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements.
• Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms.

• 6+ years of recent end-user technical support experience, including providing support to executive-level users.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communication.
• Strong time management and ability to prioritize.
• Ability to thrive in a fast-paced environment and work effectively under pressure.
• Ability to be on-site daily (Monday-Friday).
• Available to be on call once per quarter for one week.

• $80,000 - $110,000 + generous quarterly bonus.
• Best-in-class benefits: medical, dental, HSA, dependent day care FSA.
• Travel/commuter reimbursement.
• 4 weeks PTO and 10 paid holidays.
• 401(k) employer contribution starting at 6 months of employment.
• Opportunities to earn technical certifications.
• 1% of profits contributed to non-profits every quarter.
• Great Place to Work Certified.