Production Print Service Technician

Essential Functions

• Troubleshoot, diagnose, and resolve maintenance and repair issues on large volume (production print) and highly complex equipment at client’s locations within a designated territory using diagnostic tools, services aids, and product manuals.
• Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost‑effective manner.
• Manage and maintain accurate inventory for tools, parts, and supplies in vehicle stock; participate in tri‑annual physical inventory and occasional spot checks.
• Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
• Complete technical training on all new equipment as assigned.
• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
• Always represent Marco in a professional manner by maintaining a professional appearance and adhering to the Copier Field Service dress code.
• Accurately maintain and comply with documentation and service procedures in a timely manner to include time entry process, dispatching, and closing service calls using Remote Tech.

• An associate degree and two years of relevant experience; or equivalent combination of education and experience.
• Sharp, Canon, HP and/or Konica direct service experience preferred.
• Valid Driver’s License, proof of personal insurance, and an acceptable driving record.

• Proficiency with business collaboration tools such as MS Office applications, Outlook, and company and client specific programs.
• Demonstrate attention to detail and specialized skills working with highly complex equipment.
• Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Strong ability to exercise independent judgment.
• Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations.
• Balance team and individual responsibilities; exhibit objectivity and openness to others' views.
• Give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; be able to build morale and group commitments to goals and objectives.
• Support everyone's efforts to succeed.
• Cost conscious – conserve organizational resources.
• Treat people with respect; work with integrity and ethically; uphold organizational values.
• Follow policies and procedures; complete administrative tasks correctly and on time; support organization's goals and values.
• Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
• Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly.
• Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly.
• Adapt to changes in the work environment; change approach or method to best fit the situation.
• Able to deal with frequent change, delays, or unexpected events.

$28.00 - $43.40 hourly

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background.