Register Here to Apply for Jobs or Post Jobs. X

Customer Service

Job in Mississauga - Ontario - Canada
Posted by Marks Supply
Full Time position
Listed on 2021-09-10
Job specializations:
  • Sales
    Inside Sales
  • Retail
Job Description & How to Apply Below
Position:  Inside Customer Service
Who we are

With nine wholesale branches and three luxury showrooms located throughout southwestern Ontario, Marks Supply is a leading supplier for top-quality Plumbing , P.V.F. , Hydronics and HVAC products. Our success is directly linked to our conviction to provide exceptional customer service; to nurture a highly educated, knowledgeable team of employees; and to embrace new, innovative technology. Recently acquired by Munch’s Supply, a leading U.S.-based HVAC and Plumbing Distributor, we are uniquely positioned to grow exponentially.

What makes us different from other wholesale distributors is our people, and the deep commitment they have to sharing the very best product knowledge to guide customer decisions and demonstrate our value. Through ongoing training, a generous education policy, and our Product Pro Program, we set our teams up for success knowing they are the foundation our success relies on. Joining us now is a chance to be a critical part in the next phase of our growth and the confidence to know we will take you on that journey with us.

Who we need

We need a multi-tasker in the truest sense, who thrives on juggling projects, demands, and timelines - and doesn’t get overwhelmed doing so. As the new Customer Service Representative, you will respond to customer inquiries on the phone, sharing accurate information and product knowledge, ensuring exceptional service and satisfaction. In addition, you will be part of our branch counter staff, working closely with contractors, vendors, and our sales team to research customer requests.

What’s in it for you

A collaborative team with a customer-focus. We work closely together, sharing responsibilities, supporting each other every day. You will feel welcomed as part of a place that feels like a home away from home. We prioritize customers and are taking the wholesale experience to the next level, rapidly responding to their requests for accurate, competitive quotations and product information.

Professional development. You will be mentored and trained on our sales process, our customer service standards, and how to interpret and respond to requests from our customers. You will gain exposure to preparing quotations and orders. With access to unlimited learning opportunities, you will have the chance to grow into a Sales or Quotations role and beyond.

What you will do:

Learn. You will participate in training and coaching to build your product and industry knowledge and grow your sales skills.

Provide excellent customer service. You will respond to customer telephone inquiries quickly and professionally, demonstrating thorough product and pricing knowledge. You will:

Coordinate orders, ensuring proper products with correct pricing are allocated and a delivery time is confirmed.
Research out-of-stock and special Non-stock requests with suppliers and other branches, to gather pricing, lead times, freight costs, minimum buy-requirements, and manage special orders.
Utilize product knowledge to recommend alternatives to customers if their initial request cannot be met, upselling whenever possible.
Develop positive relationships with customers, working to resolve any issues, avoiding conflict, and escalating when needed.
Assist counter with customer orders, pickups, and returns as required.
Participate in yearly inventory count and Saturday counter shifts as scheduled.

Increase sales. You will reach out to customers by phone to provide details on specials or products that may be of interest. You will share leads with the Sales and Growth  team, working as a team to accomplish department and company objectives.
Position Requirements
Tech School, 3 to 4 Years work experience
What you bring:

The experience. You may be a recent graduate or have a couple of years in a customer-service role and the organizational skills to manage detailed paperwork and written requests.

The motivation. You want to learn the industry, sales, and the business side of wholesale distribution. You are highly accountable for meeting your goals and objectives with minimal supervision. You can balance and prioritize competing tasks. You are comfortable learning and using technology, including our internal systems.

The interpersonal skills. You are extremely comfortable taking in-coming and making outgoing telephone calls. You are deeply committed to customer service, can build and maintain relationships with customers, vendors, and internal teams. You have excellent written and verbal communication skills.

The flexibility. You can work evenings and Saturdays on occasion.

Need more reasons to join?

Marks Supply is a place where respect for the person, the work, and opinions are paramount. With executive leaders onsite weekly, this is a place that retains and actively nurtures a small company feel while drawing on the benefits and support of a larger organization. Our culture is built around supporting a better life for our employees. We have a roster of people who have been with us for over 15 years and a welcoming environment and room to grow for new team members.

We appreciate you. We are committed to the growth and development of our employees in both their professional and personal lives through our Build a Better Life (BABL) program. We offer tools and resources including comprehensive health benefits for you and your family; Employee and Family Assistance Program; financial planning and saving resources; educational reimbursement and more.

We foster a casual atmosphere and a distinct lack of bureaucracy. Our uniqueness is access to decision makers, an openness for ideas, and the confidence that you aren’t a number, you are a name. We pride ourselves on a place where people can bring their whole self to work and we train our managers on how to adapt to an individual’s learning and feedback style. We empower our employees to make decisions, to learn from their mistakes, and to reach further in their career with us.

We care. There’s just no other way to put this. No bells, no whistles needed. At Marks Supply, taking care of our people and giving back to our community is a priority. From the annual John Todd Invitational Golf Tournament that has contributed more than $117,000 to the Canadian Cancer Society and KidsAbility to the We Care/We Share award that splits donations between an employee cause and a client cause.

We have fun. In fact, we have a whole team dedicated to planning it. When in-person gatherings are allowed, we host skating nights, family BBQs, annual branch dinners, an in-house baseball team; a party to celebrate long term employees. Every month we publish our Coming Down the Pipeline employee newsletter with recipes, songs, and more shared by the people who make up our teams.

If you have 70% of the qualifications we are looking for and want to be part of success, we encourage you to express your interest. We can't promise it will be a fit, but we do promise to consider your experience. Apply now.

Marks Supply welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Required Language Skills:
  • English - Very good
Contact Information
Contact Name: Marks Supply
Preferred method of contact: Email with CV via Application Box below.
Apply for this Job Posting Here:
Canada-only applications: This Company / Employer has indicated that only qualified candidates currently living in Canada (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

To apply for this job, you need to provide some contact details for the employer or HR recruiter. Begin your free application by entering your email address (If already registered, you'll be asked to enter your password). Otherwise, you will initially need to enter some basic details with your first application.
Email Address Please enter a valid Email address.
Some Jobs with related specifications:
over 3 months ago Inventory Associate - Part Time Job in Shreveport - Louisiana - USA

Retail, Transportation

Position: Inventory Associate - Part Time - Shreveport, LA - ** Description* - * ** Drivers Needed! Earn extra pay!* - * Zone Starting...

Inventory Associate - Part Time Job

Posted by RGIS
View this Job
over 3 months ago Dispensary Inventory Associate Job in Massachusetts - USA

Retail, Supply Chain/Logistics

Position: Dispensary Inventory Associate (FT) - Location: Great Barrington - The Dispensary Inventory Associate is responsible for the...

Dispensary Inventory Associate Job

Posted by Rebelle
View this Job
today Regional sales manager Job in Vaughan - Ontario - Canada

Sales, Retail

or equivalent experience - Business Equipment and Computer Applications - MS Windows - Additional Skills - Plan and control budget and...

Regional sales manager Job

Posted by Job Bank
View this Job
today Sales Associate Job in Richmond - British Columbia - Canada

Retail, Sales

Overview The person who greets and helps customers in a local 7 - Eleven is the most important person in the 7 - Eleven corporation. Bar...

Sales Associate Job

Posted by 7-Eleven
View this Job
today Vertriebsaußendienstmitarbeiter Petrochemie Norddeutschland (Online/Remote) - Candidates ideally in Alberta - Canada

Sales, Engineering

About Aggreko plc: - Around the world, people, businesses and countries are striving for a better future. A future that needs power and the...

Vertriebsaußendienstmitarbeiter Petrochemie Norddeutschland Job

Posted by Aggreko
View this Job
today Sales Associate Job in Ontario - Canada

Sales, Management

Location: Bracebridge - RESPONSIBILITIES: - The responsibilities of this position will present opportunities to learn something new every...

Sales Associate Job

Posted by Fastenal
View this Job
today Directeur - Développement de comptes stratégiques Job in Laval - Quebec - Canada


As the world’s number one distributor of heating, plumbing, industrial, and waterworks supplies, we know that talented people are essential...

Directeur - Développement de comptes stratégiques Job

Posted by Wolseley
View this Job
Search for further Jobs Here:
(Enter less keywords for more results. Suggestions may be selected)
Employment Category
Education (minimum level)
Education Level
Experience Level (years)
Posted in last:
LOGIN Area - Jobsite