Associate Manager, ECommerce & Marketplace Operations

Associate Manager, ECommerce & Marketplace Operations

The Associate Manager, Ecommerce & Marketplace Operations is responsible for the daily operations and optimization of our online sales channels including our owned ecommerce platform and third‑party marketplace partners. The role will partner closely with both internal teams and external partners to deliver a best‑in‑class shopping experience, ensuring accurate information, appealing imagery and product descriptions, and by leveraging new technologies and functionalities to enhance the shopping journey.

The ideal candidate is an energized and collaborative team player with strong organizational skills, attention to detail, and proactive about improving the customer experience and driving conversion.

• Partner with merchandising, marketing, and operations teams to set digital operations strategy and roadmap to enhance the customer experience and improve operational efficiency
• Execute the daily site operations including product uploads, ensuring accuracy across imagery, descriptions, pricing, and categorization
• Conduct ongoing PDP and category audits to improve clarity, navigation, and user experience
• Partner with internal stakeholders, 3rd party vendors and development agency to implement new functionalities and solutions to enhance the customer experience
• Assist in conversion optimization initiatives, A/B testing ideation and execution, and site analytics investigation
• Monitor and develop actionable recommendations based on website KPIs
• Coordinate sample handling for shoots; assist onsite when needed

• Maintain and optimize product listings across marketplace partners
• Liaise with feed management providers to ensure accurate data mapping and inventory syncing
• Monitor pricing and implement promotional and markdown strategies
• Track and report marketplace performance weekly/monthly with actionable recommendations to improve performance
• Support expansion into new marketplace partners and regions
• Recommend replenishment and inventory strategies based on performance
• Respond to customer inquiries and resolve marketplace-related issues
• Partner with warehouse operations and customer service to support smooth order fulfillment and returns
• Monitor and respond to customer feedback and product reviews to identify improvement opportunities

• Must have an Undergraduate Degree from an accredited university
• Must have 3+ years experience in ecommerce operations or marketplace management
• Must have demonstrated experience with Shopify; experience working with marketplaces like Farfetch, Amazon, and Moda Operandi preferred
• Must have demonstrated strong understanding of product setup processes and ecommerce workflows
• Must have demonstrated strong Excel skills including pivot tables and lookups
• Must have demonstrated ability to analyze data and translate into recommendations
• Must be detail-oriented with strong organization and communication skills
• Must have ability to prioritize, multitask, and maintain accuracy in a fast-paced environment

We offer a competitive benefits package including medical, dental, vision, FSA, 401(k) and PTO. Additionally, we offer a generous clothing allowance and 50% employee discount off retail.

SIMKHAI designs for the elevated everyday with innovative techniques and timeless craftsmanship. Founded in 2010 by designer Jonathan Simkhai, the studio takes inspiration from architects and sculptors alike, blending progressive construction techniques with intimate hand-detailing to create truly special garments and lifestyle design. A 2015 winner of the prestigious CFDA/Vogue Fashion Fund, the studio has earned recognition for its original silhouettes, quality constructions, and timeless elegance.

SIMKHAI continues to nurture an inspired creative community around the brand’s home in Los Angeles, sharing their designs and stories with women around the world who live artful, unapologetic lives.