Customer Service Engineer; Japan

Position: Customer Service Engineer (Japan based)
Location: Japan

Responsibilities

Location Chiyoda-ku, Hokkaido JP Job
-055779

Responsibilities

* Primary role will focus on installs, repairs, maintenance, validation and qualifications of multi-vendor equipment at customer site.

* Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols

* Drive toward zero service recalls

* Maintain updated documentation around dispatch, inventory and service support functions of the job

* Perform timely uploads and downloads of required data to ensure the integrity of service system(s)

* Accountable for assigned company assets to include tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.

* Proactively develop technical and soft skills to maintain and enhance Perkin Elmer's value proposition to the customer

* Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources

* Seek higher level certification through participation in company sponsored training & development offerings

* Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc..

* Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills

* Good written and verbal communication skills and actively interface with peers and customers

* Solid technical problem-solving skills and attention to detail

* Excellent customer service skills complemented by an ability to listen to and interpret requests.

* Working knowledge of Microsoft 365

* Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.

Basic Qualification

Academic Qualifications

* Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience and 2+ years of experience OR

* High School Degree or equivalent with 3+ years of related experience

Work Experience

* 6+ years of experience repairing and maintaining equipment

* Exposure to analytical equipment and/or lab environment

* Knowledge of laboratory safety practices

* Vendor issued certification on relevant laboratory equipment

Preferred Characteristics

* Resourceful and resilient in achieving goals, focused on achieving results.

* Proactive mindset with strong sense of responsibility and ownership

* Creates and maintains effective customer relationships.

* Ability to communicate in a professional manner with customers on all levels, providing service information, technical data, and general help as necessary.

* Ability to communicate internally, orally and in writing.

* Negotiating and influencing skills

* Understanding of excellent Customer Service

※Japanese Language Proficiency Test (JLPT) N1 level is required.

職務内容

* 顧客先におけるマルチベンダー機器の設置、修理、保守、バリデーションおよび適格性評価を担当

* 保守契約に基づき、定期・不定期の修理対応や保証サービスを、所定の期間内に既定のプロトコルに従って実施

* サービス再訪問ゼロを目指した高品質な対応

* 出張、在庫管理、サービスサポート業務に関する最新のドキュメントを維持

* 必要なデータのアップロード・ダウンロードを適時実施し、サービスシステムのデータ整合性を確保

* 工具、…