Field Technician MO

Job Overview

The Field Technician role at Cable One, a brand of Sparklight, is a hands‑on position that allows you to work in the field, drive company trucks, and install or repair cable service drops and outlets for residential and business customers. You will receive comprehensive on‑the‑job and classroom training, access to mentors, a company truck, tools, uniforms, and competitive compensation with a meaningful benefits package.

• Install customer service drops or outlets at residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot and repair service drops, diagnose reception performance issues, and resolve all problems from customer equipment to the output of the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers about new or existing equipment.
• Take on additional duties as needed to support the company’s Purpose, Brand Principles, and Organizational Values.

• Good driving record and a valid driver’s license in the state of application.
• Flexibility to work overtime, on‑call, and in all weather conditions.
• Ability to lift up to 80 lbs., work in small and confined areas, work on a ladder, and work in all weather conditions.
• At least three months of customer service or related experience and/or training, or an equivalent combination of education and experience.
• High school diploma or GED.
• Regular and predictable attendance.

• Committed – Values each customer while working hard to keep their business and support our communities.
• Helpful – Delivers support in ways most useful to customers and addresses their needs with expertise, respect, and empathy.
• Proactive – Understands customer needs and actively works to make their experience seamless, easy, and rewarding.
• Personal – Knows customers well and tailors communications and interactions to address their expectations.

• Medical, dental, and vision plans starting on the first day of employment.
• Life insurance (self, spouse, children).
• Paid time off including vacation, holiday, and personal/sick days (20 days per year).
• 401(k) with 100% company match up to 5% of eligible compensation.
• Group legal plan with identity theft protection.
• Tuition reimbursement (up to $5,250 in the first year) and assistance with associate degree credits.
• Free cable and internet services for eligible associates.
• Relocation assistance for the right candidate.
• Recognition and awards programs, advancement opportunities, and a collaborative work environment.

Job offers are contingent upon successful background check, drug screening, reference check, and, if applicable, completion of DOT program requirements such as road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance review. Compliance with DOT policy includes random drug testing and driving record verification.

Cable One and its family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability.