Case Manager Problem Solving Specialist

Case Manager (Specialist) – Problem Solving Specialist

The Case Manager (Specialist) – Problem Solving Specialist provides intensive housing crisis response and case management services to eligible clients, meeting participants at least weekly. Using active listening techniques, the Case Manager is the primary point of contact to coordinate creative resolutions to a housing crisis – locating both temporary and permanent housing. Located at a VOALA shelter and working in the field as needed, the Case Manager focuses on resolving the housing crisis, but can refer to other resources as needed.

$23.98 - $25.24 per hour

Competitive medical, dental, vision and retirement benefits.

• Provides information referrals, crisis intervention, and assistance with permanent housing placement for participants.
• Assists case managers in conducting culturally appropriate, comprehensive screenings and assessments to collect functional, environmental, financial, employment, housing, educational, and health information to develop a Housing Stability Plan.
• Meets with participants to learn about family dynamics and cultural factors that may assist in finding housing inside the participant’s network or family. As a last resort utilizes program resources to obtain housing, helps participants establish a plan to sustain housing permanently.
• Assists in budgeting with participants to determine what level of assistance (if any) is needed to resolve housing crisis.
• Coordinates follow‑up services with participants and case management team.
• Identifies and locates housing options suitable for homeless participants, including referral to VOALA shelters as appropriate.
• Creates and maintains a housing database linking tenants to apartments.
• Communicates with and visits families, outside service providers and landlords to familiarize them with the program and the unique needs of participants.
• Conducts habitability and lead‑based paint inspections of housing options as needed.
• Works directly (one‑on‑one) with landlords on behalf of clients and program.
• Develops support systems to meet individual client’s housing needs; coordinates and facilitates move‑in activities, rental negotiations, and service referrals as needed.
• Facilitates the use of community resources to assist both tenants and landlords in the event of problems leading to potential eviction.
• Provides service linkages and support systems to ensure identified needs are met, coordinating with outside service providers.
• Continuously works to identify and apply new, creative approaches and solutions for each participant/family.
• Additional duties as assigned.
• Other duties as required.

• Services for this position must be provided on‑site. The position requires incumbents to report to work on‑site each day of active employment.
• Meet with participants and, through active listening, assess cultural, social, family, economic and other factors that may resolve the housing crisis: seek solutions outside of homeless services system.
• Identifies and locates housing options suitable for homeless program participants. Initially uses participant’s network, then referrals to social service partners.
• Creates and maintains a housing database linking tenants to apartments.
• Communicates with landlords and familiarizes them with the program.
• Works one‑on‑one with landlords to help clients and represent program.
• Acts as mediator to assist in resolution of housing crisis.
• Performs follow‑up to ensure housing is sustained.
• Develops support system for clients to achieve and keep permanent housing, involving family, landlords and community services.
• Coordinates efforts with Case Management team, supporting Case Management initiatives for clients served, meets regularly to stay current with client needs.
• Participates in community engagement and outreach efforts, supports participants in the field, partners with other VOALA and community service providers.
• Ability to perform hard and soft file management, HMIS, CM process flow, clinical documentation – DAP note proficiency, and qualification of outcome files.
• Other duties as required and subject to change at any time.