Billing Associate

Primary Details

Time Type: Full time

Worker Type: Employee

Location: Madison, WI

Work Arrangement: Hybrid, 2–3 days per week in office

Hourly Rate: $20.50 – $30.75 (depending on experience)

Provide customer service by resolving complex billing issues, handling call escalations, agent account reconciliations, and daily production oversight to achieve quality and productivity standards.

• Assist with collection of past‑due accounts to secure payment per procedures.
• Respond to billing inquiries by researching and resolving issues to meet quality and service‑level expectations.
• Review billing records, identify discrepancies, and adjust to ensure accuracy.
• Analyze accounts and collaborate with stakeholders to resolve billing/collection issues, escalating complex matters when necessary.
• Run reports, track discrepancies, and document issues to prevent recurring problems.
• Build subject‑matter expertise by learning processes, systems, and procedures.
• Support partners and brokers with clear, timely, well‑informed responses to billing and payment inquiries.
• Follow guidelines for documentation, tracking, compliance, and communicate progress to management.
• Contribute to a positive work environment by demonstrating accountability, adaptability, continuous improvement, and a can‑do attitude.

• Tertiary Degree or equivalent education and experience.
• Experience
  : 5 years relevant billing experience.
• Visa Sponsorship
  :
  Not eligible.

• Deliver personalized, high‑quality service to customers.
• Remain calm in escalated situations.
• Demonstrate patience, open‑mindedness, and courteous attitude.
• Work effectively across multiple systems and regulatory requirements.
• Maintain professional demeanor.
• Follow guidelines with attention to detail and accuracy.
• Escalate issues appropriately.
• Apply judgment to solve billing and collection issues.
• Communicate clearly, concisely, and professionally (verbal and written).
• Use logical reasoning to analyze and resolve issues.
• Adapt quickly in a fast‑paced environment.
• Prioritize tasks based on urgency and impact.
• Show flexibility with schedule and workload.
• Commit to continuous learning and professional growth.

• Billing operations and systems experience.
• Prior customer service experience.
• Background in banking, finance, or related services.
• Progressive responsibility in collections or accounts receivable.

• Advanced Microsoft Office skills.
• Strong understanding of financial services concepts and billing practices.
• Advanced knowledge of billing processes and industry best practices.
• Understanding of customer service principles.
• Experience leveraging AI‑enabled tools to improve efficiency.

The role’s salary range is $20.50–$30.75 per hour; base salary may vary by role complexity, location, and background. Employees eligible for QBE’s annual discretionary bonus plan based on performance.

• Hybrid working schedule.
• 22 weeks of paid leave for family growth; 12 weeks available to all parents on a gender‑equal basis.
• Competitive 401(k) with company match up to 8%.
• Well‑being program: coaching, gym membership, confidential counseling, financial and legal advice.
• Tuition reimbursement for certifications and continuing education.
• Employee Network and Community support.

• Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Management, Intentional collaboration, Managing performance, Operations Management, Payment Systems, Problem Solving, Process Improvements, Quality Management, Risk Management, Stakeholder Management.

QBE provides equal employment opportunities to applicants and employees without regard to race, color, gender, identity, orientation, religion, national origin, pregnancy, veteran status, disability, or any other legally protected status. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full‑time basis without current or future sponsorship.