Customer Service Representative-Loan Consultant II

Job Overview

The purpose of this program is to develop future branch managers to fill openings resulting from growth, acquisition, and turnover. Training occurs in two phases. Upon completion of Phase I, trainees must be willing to relocate; a signed commitment is required.

• Learn the basics of the consumer finance industry, covering all phases of the branch operation.
• Develop competencies in consumer finance basics, credit and non-credit products, fundamentals of credit extension, collection basics and account servicing, bankruptcy basics, client service, internal and external business development, and sales.
• Serve as a fully contributing individual producer on the branch team, generating a requisite number of loans monthly.
• Service an assigned portion of the branch’s consumer loan portfolio to protect Lendmark investment against potential losses.
• Meet all state licensing requirements regarding the sale of Lendmark’s available non-credit products.
• Develop business relationships with merchants and establish a financing program with a requisite number of merchants each month.
• Complete independent study requirements associated with the Manager Training Program.
• Upon completion of all self-study assignments and review of production requirements, may be considered for acceptance into Phase II.

• High School Diploma or GED required; college degree preferred.
• No more than 2 years of consumer finance industry work experience.
• Ability to relocate within 45 miles or to surrounding 4 to 6 branch locations and have availability to travel overnight; extended periods of overnight travel may be required.
• Excellent written and verbal communication skills.
• Competent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook/Office 365).
• Familiarity with Windows operating systems, web-based applications, and internet protocol.
• Internal candidates only; must submit a separate written request and have an EE rating on last Performance Evaluation.
• Preferred:
  College degree, industry-related experience, bilingual (Spanish/English), ability to relocate.

The salary range for this position is competitive based on the job duties and the specific knowledge, skills, abilities, and experience of the selected candidate. This position is eligible for quarterly incentive compensation based on individual and company performance guidelines.

Normal office environment; ability to travel, occasionally overnight.

• Medical, dental, and vision benefits.
• Paid time off and paid holidays.
• 401(k) plan.
• Life insurance and long-term disability.
• Tuition assistance.
• Employee assistance program.
• Optional benefits: critical care, auto, home, pet insurance, and other ancillary insurance options.