Switchboard Operator

Description

We are looking for a professional and articulate Switchboard Operator to serve as the primary point of contact for our incoming communications. In this role, you aren’t just transferring calls; you are managing the first impression of our organization. You will handle a high volume of calls, direct inquiries to the appropriate departments, and provide essential administrative support in a fast-paced environment.

• Call Management: Operate a multi-line telephone system to answer, screen, and forward calls politely and efficiently.
• Information Distribution: Take accurate messages and deliver them promptly via email or internal messaging systems.
• Administrative Support: Assist with clerical tasks such as mail sorting, filing, or basic scheduling during low-call volume periods.

Requirements

• Experience: 1–2 years of experience in a receptionist, call center, or switchboard role.
• Communication: Exceptional verbal communication skills and a professional, friendly phone demeanor.
• Tech Savvy: Proficiency with multi-line phone systems (PBX/VoIP) and basic MS Office (Outlook, Word, Excel).
• Multitasking: Ability to remain calm and organized under pressure or during high-call volume hours.
• Reliability: Strong record of punctuality and dependable attendance.