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Patient Service Representative

Job in Monroe - Orange County - NY New York - USA , 10949
Company: WMCHealth
Full Time position
Listed on 2021-03-19
Job specializations:
  • Administrative/Clerical
  • Healthcare
Job Description & How to Apply Below
Patient Service Representative                                     

Company:  
NorthEast Provider Solutions Inc.                                     

City/State:
Monroe, NY                                        

Category:
Clerical/Administrative Support                                

Department:
Ramapo OBGYN                                

Position:
Full Time                                

Hours:
M-F, 8:30a-5:00p                                

Shift:
Day                                

Req #:
21311                                

Posted Date:
Mar 16, 2021                                    

Apply Now

External Applicant link (http://(Please contact us using the "Apply for this Job Posting" box below)\_apply\_login.cfm&cJobId=96668)  Internal Applicant link

Job Details:

Job Summary:

A Patient Service Representative is
responsible for greeting patients and working with them in person, on the phone,
or through electronic correspondence to meet their needs regarding scheduling,
updating pertinent information, checking in and out, and acting as a liaison in
reporting any patient suggestions to management.

Responsibilities:

Greets arriving
patients, verifies appointment information, and notifies nursing staff in
accordance with policies and procedure.

Registers new
patients and assists them in completion of necessary forms.

Verifies and
updates current patient information (demographic, financial, and clinical) in
the EMR system.

Scans completed
forms, identification, and insurance cards into patient documents folder.

Schedules future
appointments based on procedure type, time requirements, and provider schedules.

Answer incoming
phone calls and make outbound phone calls, gathering information to route
appropriately. Utilize triage system for all patient care
related calls, in accordance with triage procedures.

Initiates, issues,
and verifies patient referrals. Initiates and receives insurance
authorization/pre-certifications as necessary.

Accepts payments,
issues receipts, and reconciles cash drawer daily.

Monitor the patient
flow from lobby to the exam room, making sure patients are seen in a timely
manner. Communicate with patients if there are any delays/issues in patient
care.

Provide helpful
assistance in anticipating and responding to the needs of all patients and
family members. Remain calm under pressure and effectively deal with difficult
people.

Provides
translation for non-English speaking patients, their families, and staff if
bilingual.

Create
correspondence to patients who failed to keep appointments in accordance with
policy and provider request.

Accept and directs deliveries
of medical/office supplies and mail.

Perform general
office duties, such as document preparation, scanning, mailing, and filing.

Maintains a
professional appearance and a clean, safe environment.

Respects patients
by recognizing their rights; maintaining confidentiality.

Utilizes
technology, including specialized software as applicable, to maximize
productivity.

Develops and
maintains electronic files as necessary.

Exhibits excellent
interpersonal skills; provides customer service; assists other support staff as
necessary; collaborates with all levels of internal leadership, management, and
staff as well as outside clients, vendors, and other external parties.

Other duties as
assigned.

Qualifications/Requirements:

Experience:

Minimum of one (1) year
of customer service and/or medical office experience preferred.

Education:

High school diploma or
equivalent required. Associates degree from an accredited institution preferred.

Licenses / Certifications:

Other:

Bilingual (English/Spanish) candidates preferred, but not required.
Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

Apply Now

External Applicant link (http://\_apply\_login.cfm&cJobId=96668)  Internal Applicant link
Position Requirements
Less than 1 Year work experience
 
 
 
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