Quality Technician

Be Part of the Future of Sleep!

At Serta Simmons Bedding (SSB), we’re more than a mattress company; we’re a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150‑year heritage in delivering industry‑leading sleep solutions, we own iconic brands including Serta®, Beautyrest®, Simmons®, and Tuft & Needle®.

Compensation: $25.00 - $28.00 per hour (Pay will be determined based on experience, education, and certifications).

• Provide technical quality support for a multi‑shift, high‑volume production facility; support building a customer‑focused quality culture through data collection, process monitoring, root‑cause analysis, and corrective action implementation.
• Foster a safety culture and implement safety policies and training in compliance with the company safety program and OSHA regulations to eliminate work‑related injuries.
• Perform audits of the quality management system; conduct process and product audits.
• Lead root‑cause analysis and implementation of corrective actions.
• Maintain line quality metrics and dashboards; participate in quality reviews.
• Monitor and review CTQ / SPC / Error Proofing controls at every level.
• Collect, analyze, and report data; participate in improvement projects.
• Assist with training plant associates in the QMS and TQM principles.
• Review and report supplier quality issues; review, manage, and/or elevate supplier RCA/corrective actions.
• Participate in plant trials, write reports, and generate improvement ideas.
• Support the overall continual improvement of quality effort for the site to drive increasing quality performance with the customer.
• Participate and support SSB corporate quality initiatives.

• Process Control (SPC, Error Proofing, Monitoring, Process Improvement).
• Knowledge of basic measuring tools (Caliper, tape measurer, carpenter’s square).
• Auditing (execution, reporting, corrective action).
• Results‑oriented with a sense of urgency.
• Root‑cause analysis (5 Why analysis, cause and effect diagrams, A3, QPS).
• Supplier quality, internal quality KPIs, employee quality training.

• Results Focus
• Project Management
• Teamwork
• Quality
• Problem Solving/Analysis
• Continuous Improvement
• Productivity Improvement
• Process Excellence
• Organized and Logical/Process Thinking
• Strong Communication (written, verbal, presentation)
• Customer Focused
• Process Oriented
• Adaptability and Driving Continuous Improvement

Required

• HS diploma or GED.
• One to three years in manufacturing.
• Two to three years in a quality role.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Must be able to read, write, and speak English.
• Must be at least 18 years or older.

Preferred

• Associate’s degree in Manufacturing, Quality, Statistics, Engineering, Business, or related field.
• Lean training / certification.
• Have or be prepared to work toward Certified Six Sigma Yellow / Green Belt.

• Plant Manager, CI & QA Manager, Material Manager, Production Manager, Production Supervisors, Maintenance Techs, Production Scheduler, HR.

• Health, Dental, and Vision.
• Annual employee contribution to HSA.
• 401(k) with company match.
• Paid Time Off / Vacation.
• 12 company holidays.
• Sick days.
• Company paid short‑ and long‑term disability.
• Paid parental leave.
• Discount programs including Friends and Family.
• Referral Bonus.
• Tuition Reimbursement.

Employees are required to comply with COVID policies established by a vendor or customer.

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination, with respect to all terms and conditions of employment, based solely on a person’s race, color, religious creed/religion, sex (including sexual orientation or gender identity), pregnancy, childbirth or other related medical conditions, national origin, ancestry, citizenship status, disability, age, military status, or status as a Vietnam‑era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping or expression), genetic information (including family medical history), or any other protected status except where a reasonable, bona fide occupational qualification exists.

SSB will provide reasonable accommodations to applicants and employees who need them, as required by law.

The hiring salary range for this position applies to where legally required, and most other geographies. Starting pay for the successful applicant depends on a variety of job‑related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.