Customer Service Representative

## Customer Service Representative Apply locations:
Middleton, WI, USA:
Monroe, WI, USAtime type:
Full time posted on:
Posted 21 Days Agojob requisition :
CUSTO
009733

Join Pro Mach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist—whatever drives you.

At Pro Mach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

At Pro Mach, we‘re looking for people who want to shine. You‘ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. Meticulous. A technical enthusiast. A closer. A futurist.

As a Customer Service Representative, you‘ll be challenged and rewarded. Impact our customers‘ packaging performance and efficiency every day. Help build the future of packaging automation. We‘re proud of that and know you will be too.
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*** Keep reading.
** Quest Industrial is a subsidiary of Pro Mach with production facilities in Monroe and Middleton, WI**. Quest seeks a talented Customer Service Representative to join our growing Aftermarket team. The CSR is responsible for interfacing with customers while providing enhanced customer satisfaction and meeting company revenue and profit goals. The Customer Service Representative reports to the Manager of Aftermarket. This a unique opportunity to join a growing industry with a promising future.
** Does this work interest you?
*** Identify key contacts within customer facilities and maintain high profile customer contact to guarantee quality customer service
* Interface closely with Materials, Engineering and Service teams to ensure accurate information transfer
* Receive and process customer requests for parts
* Act as an effective liaison between our customers and our business, providing a high degree of personalized attention
* Provide superior customer service by determining and assisting customer needs in a timely manner
* Provide customers accurate part pricing quotations and order confirmations to support aftermarket profitability objectives
* Make upsell suggestions to customers based on historical purchasing data and items they are currently buying
* Follow-up with customers on open estimates by directly, proactively, contacting them
* Work with customer procurement systems (i.e. Ariba) for orders when required
* Maintain the integrity of our Syteline database by identifying/correcting/communicating inaccuracies in customer information, parts, and/or pricing
* Help with any marketing programs and promotions that drive parts sales
* Assist with gathering market intelligence to secure and enhance market position
* Create and maintain installed machine library based on feedback from customers
* Liaise with the AR Department to help resolve past due invoices as efficiently and expeditiously as possible
* Empathize with customer and ensure that proper customer complaint follow up is conducted
* Interface with various outside vendors to identify, purchase and supply parts to end users
* Maintain and create price records including the pricing of new items using supplied calculator
* Enter parts orders into the system, work with Shipping on expedited orders, confirm and enter payment terms as necessary
* Manage multiple priorities in a timely fashion including reviewing customer orders, making decisions based on departmental rules and conditions, and providing order status and part number information to internal and external customers
* Coordinate special or crucial orders to ensure these orders are expedited and handled correctly for shipment
* Process repairs, returns, and credit memos in a timely manner
* Make recommendations to management concerning improvements to processes and procedures, requirements and other needs as identified
* Make suggestions for safety stock levels based on order volume and activity
* Help price start-up spare part kits for new customers
* Assist with general departmental operations, other duties and/or special projects as assigned
* Partner with other Pro…