Tier 2 Support Technician Classroom + Mil

Location(s): Monterey, CA

Hours: Regular Full-Time

Salary Range: $65k/yr - $79k/yr

This position requires a current and active Secret Clearance at the time of application.

The person in this position providing trouble shooting and assistance with classrooms equipment; images and repairs classroom equipment; and simulates or recreates user problems to resolve operating difficulties. The duties will include all Tier 2 duties, Interact with Undergraduate School (UGE), helpdesk staff, DEVOPS, network team to restore service and or identify and correct core problems. Documents, tracks, and monitors problems to ensure a timely resolution.

Experience:

• Knowledge of macOS, Windows, iOS, and Active Directory

Education:

• Associate’s degree (AA/AS) in Information Technology or related field
• or 2+ years of directly relevant hands‑on IT support experience.
• Bachelor’s preferred, not required.

Certifications:

• IAT Level I (A+ CE or Network+ CE) — required.
• IAT Level II (Security+, CySA+, or SSCP) — preferred for shift leads/escalation or when privileged admin access is assigned.
• Vendor OS cert (Windows or Apple) preferred for imaging/break‑fix.

This is largely a sedentary role; however, some filing is required. The ability to move files, open filing cabinets, and bend or stand as necessary would be required.

JASINT cares about your work‑life balance and offers competitive benefits to help you at every stage of your personal and professional life by providing the following:
Retirement/401k with an employer match, employer‑paid health, dental, vision for employees, flexible spending accounts (HSA/FSA), company partially funded HSA, STD/LTD, professional development, tuition and certification reimbursement, spot award recognition, PTO, Floating Holidays.

*** JASINT offers internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours are friends of JASINT! ***

JASINT provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

JASINT participates in E‑Verify and will provide the federal government with I‑9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E‑Verify, please visit dhs.gov/e‑verify.