Technical Support Analyst

Position: Technical Support Analyst I
## Technical Support Analyst IApplyremote type:
1
- Onsite locations:
Baptist Health Resource Center time type:
Full time posted on:
Posted Todayjob requisition :
JR105562

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.

To learn more about Baptist Health, visit us at https://(Use the "Apply for this Job" box below)..
** Highlights:
***
* Summary:

** The Technical Support Analyst I shall be responsible to provide first-level technical support to end-users. This role will involve troubleshoot hardware, software, and network issues, and to ensure that all desktop systems operate smoothly and efficiently. This position will require a solid understanding of computer systems and excellent problem-solving skills. This position may have additional duties assigned that are within scope of the role.
** Education/

Experience:

** High School diploma or equivalent required, Associate’s degree in a field of study relevant to the current position required; however, candidates with an equivalent combination of education and experience will also be considered. A minimum of 0-2 years of experience in a similar or related role required; however, candidates with an equivalent combination of experience, education, certification, and demonstrated proficiency in a similar or related role will also be considered.
** Licensure/Certification:
** One or more current, industry standard certifications preferred (CompTIA ITF+ CompTIA A+, CompTIA Network+, Microsoft Modern Desktop Administrator, HDI Support Center Analyst, Cisco Certified Technician, etc.).
** Knowledge, Skills, Abilities:
*** Basic knowledge of desktop hardware, software, and networking.
* Effective troubleshooting and problem-solving skills.
* Good communication skills to interact with users and understand their support needs.
* Ability to work under pressure and manage multiple tasks.
* Familiarity with helpdesk software and remote support tools.
* Strong commitment to providing excellent customer service.
* Ability to prioritize tasks and manage multiple project activities simultaneously.
* Ability to work in a fast-paced environment and adapt to changing technologies and business needs.
* Accepts ownership and welcomes responsibility.
** Primary

Location:

** Baptist Health Resource Center
** Job:
** Technical Support Analyst ITechnical Support Analyst I
** Job Type:
** Regular-Full time
** Shift**:

First Shift (United States of America)
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