Senior Engagement Manager, Public Sector Professional Services, State and Local Gover

Description

Final date to receive applications:
May 24, 2026

AWS Engagement Managers seek to understand our customers’ needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand a customer’s mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer stakeholders, and potentially other vendors to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, and the client environment.

You will identify and mitigate limitations to execution.

You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. Using agile delivery methodology, you will lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, and escalate when appropriate.

You will work to exceed customer expectations by enabling stakeholder capabilities and increasing cloud adoption.

• Passionate about working at AWS and living our credo of “Work hard. Have fun. Make history.”
• Enjoy working with State, Local Government, and Education customers to help them envision transformational cloud initiatives.
• Deliver business objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers.
• Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery.
• Capture and validate requirements, develop and manage project governance plans, schedules, milestones, budgets, and team goals, and define success criteria.
• Ensure goal alignment across stakeholder groups including customers, internal teams, and partners.
• Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.
• Apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.
• Act as a strategic thinker who understands requirements, foresees risks, and makes decisions guided by policies, procedures, and a business plan with limited guidance.
• Manage the scope, timeline, and budget of each individual project with business and financial acumen.
• Serve as a strategic business partner to help customers achieve their mission outcomes and drive innovation throughout the engagement life cycle through iterative feedback mechanisms.
• Partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.
• Travel to client locations and deliver professional services as required for this customer‑facing role.

• 2+ years of leading multiple Agile teams (Scrum Masters, Product Owners) concurrently or at scale.
• 5+ years of cloud computing experience.
• Bachelor's degree in a STEM field.
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).
• Experience in leading and delivering enterprise‑level IT engagements.

• 5+ years of delivering customer engagements in a professional services role.
• Active project management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2).
• AWS certification.
• Experience with Agile and project management toolsets like Jira, Rally, Version One, or Taiga.
• Experience working with and presenting to C‑level executives, IT, and lines of businesses across organizations.

• Base salary range for this position:
  • Mountain View, CA: $ – $ USD annually
  • San Francisco, CA: $ – $ USD annually
  • Denver, CO: $ – $ USD annually
  • Atlanta, GA: $ – $ USD annually
  • Chicago, IL: $ – $ USD annually
  • New York, NY: $ – $ USD annually
  • Austin, TX: $ – $ USD annually
  • Dallas, TX: $ – $ USD annually
  • Herndon, VA: $ – $ USD annually
  • Bellevue, WA: $ – $ USD annually
• Comprehensive benefits including health, dental, vision, prescription, basic life & AD&DD insurance, Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

Amazon Web Services, Inc.

A