More jobs:
Job Description & How to Apply Below
The role of the DA Processing Specialist is to ensure communication with the Agents is executed in an accurate and efficient manner, as well as the processing of DAs as required.
Requirements
To communicate in a clear and concise manner to Agents through use of the RT Ticketing system within SLAs
To conduct investigations into complex queries resulting in appropriate recommendations / actions back to agents
Escalate Agents complaints to the Sector Manager as appropriate
Resolve PDA and FDA queries as responses are received into PDA and IR mailboxes
To ensure the PDA is submitted with accuracy and with justification of costs
To ensure all costs on the FDA are accurate, justified and any cost deviation fully explained
To use all tools available to process the DAs in the most efficient manner
To provide feedback loop for process gaps / improvements
Desirable
Skills:
Have the ability to fully understand requirements in communication received from Agents
Good written skills with the ability to clearly and factually communicate back to Agents in a way that will ensure problem resolution
Good analytical skills with the understand costs and events relating to a port call
Ability to assist other members of the team in the processing of DAs
1)
Minimum Education : Graduate or MBA
2) Minimum Experience : 2+ years experience in DAs & 4+ years Shipping
3) Desired Experience :
Worked with vessel operations and Agency background
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×