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Guest Services Manager​/German Speaker

Job in Muscat - Oman
Posted by EHM
Full Time position
Listed on 2019-09-04
Job specializations:
  • Hotel Work
    Concierge, Hotel Front Desk, Hotel Management
  • Hospitality
    Guest Services
Job Description & How to Apply Below
5 star Hotel in Muscat / Oman Looking for Guest Services Manager (German Speaker) Female
Bachelor Degree Preferred EDP/PC System(s) Opera, Website Administration
As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied  information
Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through  departure
Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest  complaints and attending to their requests or queries with dispatch immediately
Assure compliance and coordination of guests needs, requests and personal preference
Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards
You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.
The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as with a high aptitude for customer care. You are an outgoing, charismatic and approachable character, who will work well under pressure in a fast paced environment and be a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Enthusiastic, courteous & helpful to colleagues & customers
Effective communication & teamwork
Adaptability & integrity
Drive for results & proactively seeks to build relationships with internal & external customers
Salary Negotiable +accommodation Ticket +Medical insurance etc
Please send your cv your with full details & Photo
(Please contact us using the "Apply for this Job Posting" box below)
Position Requirements
Bachelor,   3 to 4 Years work experience
Additional Information / Benefits
(German Speaker) Female
Contact Information
Contact Name: EHM
Preferred method of contact: Email with CV via Application Box below.
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