IT Operations Officer

A new financial markets infrastructure venture is being established in Oman, backed by prominent institutional investors and operating under an international common law framework. We are hiring an IT Operations Officer to own the corporate IT environment: end-user devices, productivity systems, identity management, IT support, and corporate cybersecurity hygiene.

This role covers corporate IT only. Production technology systems sit separately with the technology leadership team.

• Procurement, configuration, and lifecycle management of laptops, peripherals, and mobile devices; maintaining the device inventory and asset register
• Administering the productivity suite (M365 or equivalent) including mailboxes, file storage, collaboration tools, and licensing
• Identity and access management: account provisioning, role-based access, multi-factor authentication, and the joiner-mover-leaver process
• First-line IT support for staff: incident triage, resolution, and escalation to the outsourced managed service provider where needed
• Applying cybersecurity policy to corporate systems: email security, endpoint protection, patching, and security awareness training
• Managing corporate IT vendor relationships, service contracts, and the IT contract register

At least five years in an IT operations, IT administration, or end-user computing role. Demonstrated experience administering M365 or equivalent productivity suites. Working knowledge of identity management, MDM, and endpoint security. Fluent in English; working Arabic preferred. Microsoft, CompTIA, or equivalent certifications are an advantage. So is familiarity with cybersecurity frameworks (NIST, ISO 27001) and prior experience in a small‑firm or regulated environment.

This is a founding‑team role. The corporate IT environment is being built now, and the person in this role will set it up properly from the start. If you are self‑sufficient, security‑conscious, and want to own your environment rather than operate within one someone else built, this is worth a conversation.