Information Services Technician

Information Services Technician

Location:

Muscatine, IA

Job Type: Hybrid

Requisition

This position is responsible for supporting company members on the use of computers and software applications. Duties include setup of workstations, software configuration and installation, and resolution of issues and problems that may arise. Duties may also include preparing and providing user training.

• Determining laptop workstation specifications
• Setup of workstations and related peripherals
• Diagnosis, maintenance and repair of workstations
• Installation and configuration of software
• Providing user support for questions and problems with hardware and software
• Providing application training for users
• Basic network concepts and troubleshooting skills
• Offering technical support on‑site and via phone or email

Functions with minimal daily supervision and assumes some project and systems administration responsibility. Receives minimal day‑to‑day operational supervision from department manager. Performs daily and routine tasks with a minimum of supervision. Performs more complex and less‑routine tasks with general supervision.

• Degree in related field and 1‑3 years of IT experience, or equivalent applicable work experience
• 3+ years of IT‑related experience
• Technical proficiency in personal computers and major desktop operating systems (Windows 10 and Windows 11)
• Technical proficiency in the Apple iPhone iOS and the Android OS
• Superior client relation skills

• Technical competence
• Customer service skills with the user group
• Accurate interpretation of problem statements
• Ability to fix technical problems
• Effective communication with users
• Amount of supervision required
• Amount of initiative shown

Physically capable of handling workstations and monitors weighing approximately 50 pounds; using and reading from a PC for extended periods of time; moving around a crowded Network Operation Center; need to go to end‑users locations; and physically open and work on servers, PC’s, and other communications equipment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60‑1.35(c)