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Mandarin Customer Service Agent

Job in Nairobi - Kenya
Full Time position
Listed on 2020-12-09
Job specializations:
  • Customer Service/Help Desk
Job Description & How to Apply Below
Key Responsibilities:
·         Assist with knowledgeable support to all customer requests across all products and all channels
·         Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat
·         Delivering first time resolution to all customer requests up to authority and permission levels
·         Creating and constantly developing unique positive personal relationships with a High Value Customers
·         Maintain customer profiling and communication database history for all High Value Customers
·         Ensure that High Value Customer transactions are completed accurately and timeously
·         Able to confidently promote other products and services where appropriate
·         Active outbound calling to develop the lifetime value of the customer

Knowledge, skill & Experience:
·         Interest in the internet gaming products
·         Adaptable , flexible, reliable
·         Ability to work under pressure in a fast moving environment
·         Can work on own initiative but also possess a strong teamwork ethic
·         Excellent numeracy skills
·         Computer literate including e-mail, live chat and SMS communications
·         Commitment to delivering faultless service
·         Clear communicative skills with excellent telephone manner
·         Good all round sporting knowledge particularly in football
·         Very strong customer and interpersonal skills
·         Willing to do the job with shift schedule
Position Requirements
High School,   Less than 1 Year work experience
Required Language Skills:
  • Chinese - Very good
  • English - Very good
Questions to answer on applying for this job
  • Can you speak, read, write, and comprehend Mandarin/Chinese?
Contact Information
Preferred method of contact: Email with CV via Application Box below.
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