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Call Center Agent​/Fresh Graduate

Job in Nairobi - Kenya
Full Time position
Listed on 2020-12-09
Job specializations:
  • Customer Service/Help Desk
    Call Center, Customer Service Rep, Call Center Support
Job Description & How to Apply Below
Position:  Call Center Agent (Fresh Graduate)
About us

Standard Focus is a contact center with branches throughout the globe embarked on a strong growth curve in Africa. We have built a strong, dynamic client base built upon providing exceptional customer service and client focus. We are looking to add to our Africa Customer Service team following an increase in business.

About the Role

Reports to: Customer Support Supervisor

Working hours: Shift pattern

Salary: Ksh. 25,000 Gross per month

Location: Nairobi, Kenya

Training: Full extensive training once you start with continuous training and development throughout your career with us.

Growth: Opportunities to grow your career as the company is gradually extending.

Main responsibilities will include

• Providing 1st class customer service Live Chat and e-mails.
• Dealing with customer enquires in a timely and professional manner.
• The first point of contact, primarily email and Live Chat
• Handle any customer service queries to satisfaction.
• Taking ownership of customer inquiries and resolving new cases at first contact.
• Identify and maximize sales opportunities through cross-selling and up-selling approaches.
• Maintain knowledge of products, procedures, and policies so an accurate and high level of service can be provided to customers
• Escalate and record customer complaints.
• Record and check the accuracy and comprehension of data uploaded on to the CRM database system
Position Requirements
High School,   Less than 1 Year work experience
• Previous customer service experience in a Contact Centre. would be desirable
• Enjoy working in a busy environment
• A friendly and positive attitude
• The ability to work well within a team
• Good communication skills.
• Must be highly motivated and a self-starter.
• A natural desire to help others and assist where possible
• Great statistical and analytical skills, with the ability to focus on detail
• Excellent organizational and time management skills to meet business SLAs

Required education: Diploma/Associate's degree
Required relevant work experience: 6 months
Required Language Skills:
  • English - Very good
Contact Information
Contact Name: Standard Focus
Preferred method of contact: Email with CV via Application Box below.
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