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Customer Service Agent

Job in Nairobi - Kenya
Full Time position
Listed on 2020-12-09
Job specializations:
  • Customer Service/Help Desk
    Call Center, Customer Service Rep, Call Center Support
Job Description & How to Apply Below
Position: Digital Customer Service (Inbound Agent)
Reports to: Customer Support Supervisor
Working hours: Shift pattern
Salary: Ksh. 25,000
Location: Nairobi, Kenya
Training: Full extensive training once you start with continuous training and development throughout your career with us.

Growth: Opportunities to grow your career as the company is gradually extending.

Main responsibilities will include

• Providing 1st class customer service Live Chat and e-mails.
• Dealing with customer enquires in a timely and professional manner.
• The first point of contact, primarily email and Live Chat
• Handle any customer service queries to satisfaction.
• Taking ownership of customer inquiries and resolving new cases at first contact.
• Identify and maximize sales opportunities through cross-selling and up-selling approaches.
• Maintain knowledge of products, procedures, and policies so an accurate and high level of service can be provided to customers
• Escalate and record customer complaints.
• Record and check the accuracy and comprehension of data uploaded on to the CRM database system
Position Requirements
College,   Less than 1 Year work experience
• Previous customer service experience in a Contact Centre. would be desirable
• Enjoy working in a busy environment
• A friendly and positive attitude
• The ability to work well within a team
• Good communication skills.
• Must be highly motivated and a self-starter.
• A natural desire to help others and assist where possible
• Great statistical and analytical skills, with the ability to focus on detail
• Excellent organizational and time management skills to meet business SLAs
• Required education: Diploma/Associate's degree
• Required relevant work experience: 6 months
Required Language Skills:
  • English - Very good
Contact Information
Contact Name: Standard Focus
Preferred method of contact: Email with CV via Application Box below.
Apply for this Job Posting Here:
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