Register Here to Apply for Jobs or Post Jobs. X

Workforce Supervisor

Job in Nairobi - Kenya
Posted by igaming
Full Time position
Listed on 2021-02-17
Job specializations:
  • Customer Service/Help Desk
Job Description & How to Apply Below

• Generate and track the raw data from the different CS reporting tools.
• Update and disseminate the daily CS performance reports.
• Creates the report files and templates as requested by stakeholders.
• Creates and presents the monthly/quarterly Executive reports in PowerPoint format.
• Organize raw data for system issues reported to Operations.
• Responsible in reporting and monitoring transaction volume in interval, daily, monthly and yearly basis for all sites.
• Liaise with the managers to collate the quality scores, customer feedbacks, volume drivers and player data.
• Investigate, analyze and document the volume spikes, contact drivers, and other business requirement documents requested by the stakeholders.
• Maintain and update the CS Master headcount file.
• Audits and reports the status of active and inactive users in the WFM systems.
• Monitors and reports the license usage of the WFM systems.
• Acts as a representative of the WFM team on meetings concerning reports, analysis, and user management.
• Leads the team on projects involving reports and trend analysis.
• Monitors and tracks the timely completion of the Business Analytics and User Management group’s recurring tasks.
• Manages the workload file and reports tracker of all WFM groups.
• Perform other Workforce Management related duties assigned by superiors.
Position Requirements
Bachelor, 1 to 2 Years work experience
Contact Information
Preferred method of contact: Email with CV via Application Box below.
Apply for this Job Posting Here:
Kenya-only applications: This Company / Employer has indicated that only qualified candidates currently living in Kenya (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

To apply for this job, you need to provide some contact details for the employer or HR recruiter. Begin your free application by entering your email address (If already registered, you'll be asked to enter your password). Otherwise, you will initially need to enter some basic details with your first application.
Email Address Please enter a valid Email address.
How this Free Jobsite works - How to apply for jobs.
• To apply for any job, you must provide some contact details for the employer or HR recruiter. When you Register Here or Above with your first application (if you have not already done so), you will be asked to confirm your contact email address is valid via your email inbox.
• You will be asked to confirm a login password so to be able to make further applications in future visits.
• Once registered, you may also save CV / Resume summary details into the optional Resume format (This default format is easy for companies to read, and when available, it is sent as part of your application to a company to assist your application).
• Alternatively or additionally, you may attach your own original Resume document and 2 other supporting files as part of your application (Those files must be within the maximum combined size stated, and are not stored on this jobsite when you submit them).
• You must write or paste an introduction / cover letter into the application box.
• When you click the "Apply" button, your cover letter, Resume summary (if you have saved one on this site), contact details, and/or your own attached files are submitted as part of your application.
• Once you submit an application for any job on this site, it is solely the responsibility and decision of the company or employer you have applied to on whether they accept, review, process or respond to that application.
Search for further Jobs Here:
(Enter less keywords for more results. Suggestions may be selected)
Employment Category
Education (minimum level)
Education Level
Experience Level (years)
Posted in last:
LOGIN Area - Jobsite