Homelessness Services Coordinator

Classification:
Program Coordinator
2. Grid/Pay Level: 38

Collective Agreement:
Community Sub-sector.

Union: BCGEU Job Family:
Client Services

Program:
Homelessness Services. Benchmarks 82902

Reporting to:
Programs Manager or designate

Shift Times:
Monday - Friday

Note:

Work site location and days off may change due to operational needs as outlined and in compliance with the BCGEU collective agreement.

Reporting to the Programs Manager or designate, the Homelessness Services Coordinator provides leadership and support to outreach based community support services and the employees therein by providing skills training, coaching, advocacy and advice. Operating within a program that engages with a population of individuals with substance use, with or without mental illness that have experienced significant challenges related to poverty and homelessness, the Outreach Coordinator oversees all modalities, staff activities and program interactions within the community.

Assists in the development and implementation of program services and participates in the planning and program service delivery by responding to identified program needs within the program guidelines. Liaises with other members of the leadership team, front-line staff and community service teams. Performs duties such as supporting adherence to organizational policies and procedures, supervising staff, ensuring safety and creating statistical reports and completing administrative tasks required by the program.

The Outreach Coordinator works within housing first, harm reduction and trauma-informed principles and in alignment with CMHA values to guide the development and ongoing management of the model. They will engage with community members, external agencies, partners and internal stakeholders to identify opportunities, maintain service levels, and facilitate ongoing staff engagement for long-term sustainability, workers and client management.

Six primary philosophical perspectives guide the development of the model of care. These include:
1) health equity;
2) social justice;
3) strengths-based including empowerment;
4) lifespan development;
5) community collaboration;
6) systems integration.

• Engages positively with people in the community to assist staff in client relations in interviewing clients to identify barriers and needs, obtaining required documentation from a variety of sources and assisting to determine appropriate programs.
• Engages positively with community partners to create and maintain professional and collaborative relationships and identify opportunities within the community.
• Attends community events, meetings and other activities as a representative of CMHA Mid-island to communicate the priorities of the organization and on behalf of clients.
• Supervises staff by assigning work, providing feedback and evaluation, determining training requirements, participating in selection of staff, orienting new staff, and providing input within an employee life cycle as needed in alignment with functions and responsibilities of roles under their supervision.
• Builds rapport, provides support and advocates for a diverse range of clients who are experiencing homelessness or are at risk of homelessness. Engages with staff and guides principles of relationship, rapport building and the benefits thereof.
• Applies sound judgement, stays grounded and uses creativity, exibility and assertiveness when working through often unpredictable situations and emergencies. Furthermore, creates and maintains a grounded and safe environment for staff members in consideration of similar scenarios.
• Facilitates regular and ongoing staff check ins and coaches staff within a variety of circumstances using evidence based modalities when appropriate.
• Observe staff in client interactions and assists to identify and assess potential emergency situations. Is involved in the development of short-term strategies to deal with such situations. Reports medical, behavioural, and other problems as required. Provides feedback and input regarding facilitation of clients’ needs, performance, and progress and directs staff…