SME Public Sector

Experteer Overview  As a Business Transformation Consultant in IT Service Processes, you help clients optimize their IT portfolios by aligning business goals with IT services and measurable outcomes. You will work with cross‑functional teams to derive actionable insights and support decision‑making that maximizes value from IT applications and related processes. The role emphasizes rigorous analysis, portfolio evaluation, and delivering concrete recommendations within a global, collaborative IBM environment.

You’ll contribute to IBM’s mission of transforming client outcomes through hybrid cloud and AI.
Retribuzione / Benefits   Evaluate client IT portfolios to assess portfolio health and alignment
Analyze business issues and drive business alignment between objectives, processes, and IT service measurements
Deliver actionable insights and recommendations to inform portfolio and process decisions
Responsabilità   IT service delivery expertise with SLA and KPI development and management
Business process alignment to integrate IT services with business goals
Analytical skills to formulate and test hypotheses on complex issues
Familiarity with IT service measurement tools for service level management, capacity planning, and performance monitoring
Strong in‑depth knowledge and experience in the Public Sector Industry, Local Government in Italy

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