Customer Technology Specialist

Location: Hebron

Purpose Support the Dealership and Customers on all products with advanced technologies and integrated services, including new products enabled by John Deere Farm Sight. Work with all dealership departments to support and sell products and services to customers by sharing expertise, training employees and customers on the products and / or services and their applications. Assist Customers in optimizing their products, utilizing the technology they own to get all the benefits from these products.

The focus of these products and services will be to help the customer achieve more uptime, be more productive, more efficient, and overall, more profitable.

Responsibilities Become the product expert on all pieces of equipment involving technology (AMS) (past, present or future) and /or services offered through the John Deere Farm Sight  able to make adjustments and recommendations to optimize the  the product expert on non-equipment technologies that affect customers such as JD Link, Service ADVISOR Remote and future products.

Execute John Deere Farm Sight Solutions (Machine Optimization, Logistics Optimization and Agronomic Decision Support).Assist in the execution of all facets of the JD Link including insuring the correct setup and develop others in the dealership to perform the required tasks to maintain customer uptime.

Assist in executing all aspects of the Land Mark Uptime program in the JD Link package. Especially those related to customer training on the JD Link Website.

Provide feedback regarding information related to meeting the needs of the customers in our AOR in relation to future integrated solutions product offerings.

Promote integrated solutions products and services to customers.

Assist in maintaining customer mailing lists related to integrated solutions products and customer clinics.

Support and be knowledgeable on APEX and any future activation enhancements.

Assist with transferring data to JD Crop Insurance Reporting from APEX as needed.

Train customers and employees on the proper methods of transferring data and setup information from the office to the computer and vice versa.

Operate the AMS Help Line – On an as needed basis when the Integrated Solutions Coordinator is absent.

Field customer calls and drive them to resolution, either via phone, a technology enabled method, in person, other employees/departments or etc.

Follow-up with customer issues proactively

Perform on-site repairs and/or software updates for customers on any technology related pieces of equipment. Involve the Service Department as required.

Turn in your time, materials and description of any billable service work that has been performed to the Service Department in a timely manner for customer labor, warranty or product improvement programs.

Possess an expert skill level in the use of DTAC, Service ADVISOR, and other programs to assist in problem resolution.

Assist salesmen by training them to sell the correct product, make the right recommendations, provide customer training, customer follow-up, proper setup/operation, utilize the tools available to them, evaluate used AMS equipment correctly and achieve the correct margins on the products  able to assist and train the Sales Department to perform effective demonstrations of these products, and make sure demonstrations are being completed.

Assist the service department by training all Service employees to understand all of the tools available to them to help diagnose issues and keep customers in the field, how to properly install, setup and operate all technology based products and proactively inform them of new solutions available.

Proactively identify and contact customers requiring a solution.

Assist the Parts Department by training all Parts employees to understand all of the tools available to them to help customers get the right part. Also help familiarize the Parts employees with the products and their operation.

Assist in helping managing the right AMS whole goods inventory via providing feedback for early order programs and sales estimations

Assist the Parts Departments by recommending stocking/inventory requirements for solution enablement.

Assist in the…