Job Description & How to Apply Below
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of
international trade through customized solutions and seamless, integrated information systems.
Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and
customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
We believe our employees are our greatest competitive advantage, by focusing on our values and culture we make Expeditors’ greatest competitive advantage in global supply chain services.
“You’d be surprised how far we’ll go for you.”
The Transportation Operations Analyst works on-site with a large global customer. It requires a dynamic individual with a strong transportation & logistics background as well as excellent communication and customer service skills. An integral part of a Global Command Center Team, the Transportation Operations Analyst is responsible for the safe and timely delivery of freight as it moves through the global supply chain network. May lead and/or support regional and global project initiatives. Analyzes shipment issues and works to resolve problems quickly through proactive communication with carriers, vendors, and cross-functional departments. Collaborates across functions and regions, at all levels, to improve relationships and streamline operations.
Primary Duties and Responsibilities:
Actively manage the safe and timely delivery of freight as it moves through the supply chain network
Coordinate with customers, carriers, warehouses, and other service providers to proactively reduce delays in shipments reaching destination
Quickly gather and analyze information from multiple sources, develop incident reports, and escalate to stakeholders through established communication protocols
Conduct shipment track and trace, respond to ad-hoc price quotes, and other transportation related activities
Ensure accuracy of data, metrics, dashboards and reporting tools
Lead or support regional and global projects within the Command Center and support projects across functional areas as applicable
Work with fellow analysts to identify global inconsistencies and develop methods for global standardization
Conduct handoffs with regional Command Center teammates, facilitating 24/7 global operations
Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
Provide outstanding customer service, maintaining a positive attitude & professionalism
Maintain proficiency on Command Center systems and tools
Work within a team to identify security gaps, constraints, and trends
Ensure processes and procedures are documented in updated SWIs/SOPs
Create presentations, process maps and visual charts as applicable
Crosstrain and assist with other transportation and logistics requirements as needed
Meet minimum annual company training requirements
Qualifications, Experience, Skills:
Works collaboratively within a team, proficient using multiple communications platforms (i.e. email, chat, video conference, etc.)
Effective interpersonal skills, proven ability to listen and communicate effectively
Accustomed to leading meetings with customers, vendors and key stakeholders
Risk sensitive, recognizes when problems arise or are likely to arise
Critical thinking using logic, data & qualitative reasoning
Ability to develop, evaluate, and recommend best options
Analytical with a strong attention to detail
Highly motivated, proactive, strong sense of urgency, able to work in a fast-paced environment
2+ years transportation, logistics, distribution or related experience
Demonstrated leadership experience
Undergraduate degree in Business, Logistics, Supply Chain, or other related field
Excellent written and verbal communication skills
Must speak English fluently
Proficient in Google suites, Microsoft suite
Continuous process improvement experience, a plus
Industry certifications, a plus
Must be willing to occasionally work outside normal business hours, including weekends
Domestic and international travel, as needed (less than 25%)
We offer a fulltime position (38,75 hours a week)
You will be part of a professional/international, open, enthusiastic team and environment.
You will receive a personalized development plan with a diversity of training methods.
There will be career opportunities within the company (local, regional and globally)
You will receive 25 days of annual leave on full time base
There is an option to take part of our Employee Stock Purchase Plan
We offer a diverse benefit package
Only local applicants will be considered
Please note: acquisition on account of this vacancy is not appreciated.
Less than 1 Year
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