Data Center Technical Lead

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

As a Data Center Lead, you will spend more than 50% of your time working hands-on alongside Data Center Technicians (IC1 and IC2) to support installations, troubleshooting, and maintenance of servers, networking equipment, and cabling. The remaining time will be dedicated to onsite team management, operational oversight, and administrative duties.

This role requires advanced technical knowledge, strong leadership skills, and the ability to ensure operational excellence while fostering a high-performing team environment.

How You Will Make an Impact

• Foster an environment of responsibility and empowerment by leading by example, providing guidance, and promoting a constructive and efficient team atmosphere.
• Ensure compliance and quality of all data center services, enforcing adherence to client policies, procedures, timelines, and service changes.
• Provide technical direction and ensure technicians are trained on protocols for setup, deployment, troubleshooting, and post-implementation quality assurance.
• Ensure all data center activities adhere to industry best practices and operational standards
• Perform advanced troubleshooting and diagnostics on servers and networking equipment; repair hardware components such as hard drives, RAM, motherboards, and cabling.
• Manage ticket workflows, monitor progress, and ensure timely resolution of issues per the SLA requirements.
• Oversee inventory management, ensuring accurate pulling, tracking, and updating of inventory systems.
• Lead and participate in special projects, including equipment moves and racking, ensuring proper execution and safety compliance.
• Act as the primary escalation point for technical and operational issues, resolving complex problems and coordinating solutions.
• Conduct quality assessments, provide constructive feedback, and coach technicians to achieve high performance.
• Hold daily or weekly safety meetings, enforce PPE usage, and ensure adherence to all safety protocols (electrical hazards, lift operation, ladder usage, etc.).
• Manage staff scheduling, workload distribution, and adjust priorities based on changing operational needs.
• Approve timecards accurately and on time for error-free billing.
• Conduct one-on-one meetings, annual performance reviews, and apply disciplinary processes when necessary.
• Provide explanations for operational performance results and recommend improvements to enhance efficiency and service quality.
• Screen and schedule temporary labor resources for short-term projects; collaborate with recruiting to interview and recommend hires for permanent positions.
• Own onboarding and training for all new hires and manage team morale initiatives.
• Collaborate with other Data Center Leads across regions to share best practices and drive consistency.
• Perform additional tasks as assigned by management to support operational excellence.

What You Will Need to Succeed

• College diploma/degree or minimum 2 years of leadership experience in a technical environment.
• A Real or other federally accepted identification for U.S. travel.
• Complete all deliverables assigned by leadership within established timelines, ensuring accuracy and quality.
• Foster and oversee new projects and procedural improvements that support company growth and operational efficiency.
• Conduct regular meetings with the local client to address upcoming changes, resolve…