Team Lead NBF onsite

Overview

About Task Us: Task Us is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, Task Us serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, Fin Tech, and Health Tech.

The People First culture at Task Us has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at Task Us understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

At Task Us, we prioritize our employees  well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee s career within Task Us.

Join our team today and experience firsthand our dedication to supporting People First.

Think of yourself as a leader within the operations department, focused on ensuring the best customer experience and driving the performance of your teammates to consistently meet their goals. The Team Lead provides mentorship, guidance, and career development, acting as a crucial link between the team and other departments or management.

• Team Management and
  
  Coaching:
  
  Mentor, coach, and monitor your team members on a weekly basis, focusing on their growth and performance.
• Team huddles and coaching sessions to help in the development of the team.
• Set the standards and expectations of your team through conduct, work ethic, integrity, and character.
• Ensure that all team members adhere to the company’s Code of Conduct.
• Operational Performance:
  Manage the day-to-day planning and operations of your team, ensuring that all team members deliver on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).
• Monitor and review team members  KPIs through data analysis of client or internal dashboards.
• Provide weekly reporting of the team s KPI metrics and performance to the Operations Manager.
• Issue Resolution and Communication:
  Act as the primary point of contact for on-shift team members to assist with escalated issues.
• Be adept at effectively managing issues that might arise, including HR-related ones.
• Provide the highest level of communication between cross-departments and act as a liaison between management and your team.
• Implement escalation channels in accordance with mutually agreed-upon procedures.
• Be creative and solution-oriented in thinking of ways to manage issues.

How We Partner To Protect You: Task Us will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of Task Us.

DEI: In Task Us we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. Task Us is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: Task Us is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. Task Us people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all Task Us career opportunities and apply through the provided URL