IT, Systems Engineer - Telecommunications

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As part of IT Support Services at Yale University, the Unified Communications team manages the telecommunications infrastructure enabling Yale’s mission of research, teaching, preservation of knowledge and clinical care.

The Unified Communications team supports multiple modes of telephony throughout the campus including:
Cloud-based Cisco and Microsoft VoIP serving approximately 10,000 users; on‑premises Cisco VoIP serving approximately 2,500 users; maintenance and operation of the University’s dial‑plan and cloud‑based telecommunications carrier; mission‑critical contact centers serving approximately 500 users across a combination of cloud and premises‑based systems; emergency communications including approximately 1,000 ‘blue phones’ with connectivity to cloud‑based, cellular and local exchange carriers; a variety of platform‑specific telephone devices – including wired, wireless, common‑area and softphone devices;

other types of communications deployed throughout the campus – including elevator, alarm lines and public safety devices.

• Strategic planning and operational administration of Yale’s telecommunications and carrier environments – including tier 2 support in provisioning new service, moves, adds, changes and deletions for all modes of Unified Communications services across the campus.
• Serve as the technical lead representing the Unified Communications organization in coordination with other internal Yale Information Technology teams – including the Network, Facilities and Security divisions.
• Represent and facilitate Yale’s technical engagement with telecommunications carriers and professional services partners.
• Assist with the build, configuration, and documentation of IT infrastructure.
• Maintain and support IT infrastructure, ensuring adherence to standards and service level objectives.
• Monitor and troubleshoot IT infrastructure, analyze and report on performance metrics.
• Implement and support robust and secure IT solutions.
• Serve as a technical liaison; support & collaborate with internal and external stakeholders.
• Contribute to development & implementation of best practices.

• General understanding of computer architecture, operating systems, and data structures.
• Experience in the provisioning of VoIP services – hands‑on configuration and operational knowledge of networking protocols, terminology and components.
• Derived analytical, critical‑thinking, research, and problem‑solving skills.
• Derived interpersonal, written, communication, presentation, and organizational skills.
• Familiarity with systems analysis methods and techniques.

• Industry certifications including Cisco Certified Network Engineer – Voice and Collaboration.

Bachelor’s Degree and two years of experience or equivalent education and experience.

Salary range: $75,000.00 – $.

Time type:
Full time.

Duration type:
Staff.

Work model:
Hybrid.

Compensation grade: GS-2 (GS-2h).

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Yale University is a tobacco‑free campus.