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Solutions Specialist

Job in New York City - Richmond County - NY New York - USA
Company: Momentumrs
Full Time position
Listed on 2020-09-03
Job specializations:
  • IT/Tech
    Computer Science, IT Project Manager
  • Software Development
    Computer Science, IT Project Manager
Job Description & How to Apply Below

The Specialist will work to support the design, development, implementation and integration of practice innovation through technology. This position works within the Information Systems team, and is dedicated to supporting the Legal Project Management & Innovation team’s initiatives and projects. The Legal Project Management & Innovation team works with Firm stakeholders to surface ideas to transform and optimize our business. Those ideas are then developed into processes and products that deliver enriched and customized client service delivery and solutions. The focus of this position is on designing, developing, and implementing technology that enhances our legal service delivery and supporting meaningful innovation to keep pace with our business and the client markets we serve. This role reports to the Associate Director of Solutions Development.

Responsibilities include, but are not limited to:

Master third-party software applications/tools and act as subject matter expert and main point of contact for those tools, understanding available features and functionality and familiarizing with new enhancements as they become available

Support all current applications utilized by the LPM & Innovation teams, as well as participating in new application initiatives to replace older applications with newer technologies

Ensure application/tool requirements are well-defined, as certain projected timelines depend on this, while also executing development and testing efforts to ensure compliance with project goals and firm policies

Convert application/tool requirements into wireframe or decision tree designs

Implement solutions that address business technology problems and opportunities with a focus on collaboration platforms

Develop and maintain comprehensive business process knowledge of in-house developed applications, vendor hosted, and group systems

Participate in a collaborative design and solution delivery environment

Perform administrative duties within application systems, including adding and removing users, managing security, migrating data, and scheduling interfaces and reports

Partner with technical team members and business functions to facilitate solution delivery and issue resolution

Perform troubleshooting and resolution of end-user and application software issues

In conjunction with the LPM & Innovation teams, validate that user experience meets requirements

Act as liaison to external vendors in connection with application features and usage

Attend LPM & Innovation team meetings to collaborate with team and learn relevant business processes

Qualifications

Bachelor’s Degree in information technology or related area

5+ years of experience in systems analysis and application program development; Law firm experience highly desirable

Exceptional project planning and management skills. Has a complete understanding of the software development life cycle, application test plans and associated quality assurance activities

Strong professional and interpersonal skills including: exceptional customer service, creative problem solving, intellectual curiosity, effective written and verbal communications, ability to coordinate across functional teams, acute attention to detail and quality, driven with the ability to self-manage, and a team player

Ability to multitask across projects/initiatives and deliver according to time and cost commitments

Understand the connections and relationships across functions and entities for both internal and external constituencies with the ability to think appropriately into the future

Familiarity with RDBMS designs with MS SQL Server and ability to review queries and stored procedures

Experience in delivering solutions to improve and automate critical business processes

Proven analytical and creative problem-solving abilities

Programming and customization experience with SharePoint, HighQ, Neota Logic, and data analytics & visualization platforms are a plus​

Position Requirements
Less than 1 Year work experience
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