Section Supervisor Job New York New York USA,Administrative/Clerical

Position: SECTION SUPERVISOR
Location: New York

Overview

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The External Affairs division of DSS tells the story of how our agency, comprised of over 16,000 dedicated individuals, is proudly fighting poverty and homelessness, with care and compassion, every single day. We do this by engaging New Yorkers in multiple ways. From advertisements on the streets and in the subways, to the responsiveness of our call center operators, we bring every program, every resource, every employee’s hard work to bear in telling our story.

The work we do isn’t easy. New Yorkers come to us in their times of need, seeking assistance to put food on the table, access basic health care, or get a roof over their heads. We know our staff helps people navigate some of life’s most challenging circumstances, and our job is to share with the outside world how our work makes an impact.

Responsibilities

Coordinate and disseminate work to the Team Supervisors (PAA1’s) of Infoline.
Determine the appropriate level of staffing needed for each unit and assess the unit’s ability to handle timely, the kind and volume of telephone inquiries.
Act as a liaison to the Benefit Access Centers and link caseworkers to Infoline agents who can assist with client concerns and the interpretation of foreign languages spoken by clients.
Train unit supervision and staff in the performance of their duties and provide updates to HRA/unit policies and procedures.
Review HRA policies, guidelines and program data to ensure that the appropriate and correct response is given to each inquiry.
Monitor the performance of staff to ensure that the guidelines for PAI are adhered to.
Prepare supervisory reports by reviewing logs, NICE CX, PC generated data and conferring with subordinates. Submit reports for supervisory review and make recommendations for the improvement of the unit performance and removal of any backlogs.
Attend OCS staff meetings and provide information which will assist in the development strategies for intervention with other agencies, organizations, clients and the community at large.
Monitor subordinates time and leave to ensure adherence to agency code of conduct, dress code and time and leave procedures.
Maintain logs, manual and PC based files required to track inquiries and responses.

Work Location:

92-31 Union Hall St. Jamaica, NY 11433

Hours/

Schedule:

Monday-Friday, 9:00 a.m. to 5:00 p.m

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

A baccalaureate degree from an accredited college and three years of satisfactory full‑time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.

An associate degree or 60 semester credits from an accredited college and four years of satisfactory full‑time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in “1” above.

A four‑year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full‑time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in “1” above.

Education and/or experience equivalent to “1”, “2”, or “3” above. However, all candidates must possess the one year of administrative or supervisory experience as described in “1” above. Education above the high school level may be substituted for the general…