Position Summary: Investigates and analyzes outstanding customer deductions/chargebacks and subsequent credits issued to identify trends, then coordinates and assists in strategizing desired action plans with the Sales and Accounts Receivable departments.
Optimizes sales team efforts and audits credit memos, plus facilitates the credit issuance process by coordinating approvals with the Deductions Supervisor.
Budget monitoring of customer coop advertising/promotional sales programs and coordinates their adherence with the Sales department.
Point of contact in collecting, disseminating and retaining all customer contracts and modifications to facilitate credit processing of advertising/promotion/scan allowances and customer claims.
Applies the company’s policies, procedures and practices in resolving customer deductions/chargebacks.
Reviews and submits supporting documents to the Deduction Supervisor on outstanding customer deductions/chargebacks, that agree with customer programs.
Initiates investigations on any customer deduction/chargeback related issues and coordinates them with the sales team.
Audits customer deductions/chargebacks to ensure their validity and searches for trends.
Obtains credit memo approvals from responsible individuals.
Collects, retains and scans customers’ vendor contracts and master planners onto the network.
Relationships & Skill Maintenance:
· Maintains professional and technical knowledge by attending educational symposia; reviewing professional publications; establishing personal networks; participating in applicable professional societies, etc.
· Satisfactory completion of appropriate corporate training as related to the position and/or department.