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Customer Support Specialist

Job in NY New York - USA
Company: Vista Equity Partners
Full Time position
Listed on 2021-03-18
Job specializations:
  • Customer Service/Help Desk
    Call Center, Customer Service Rep, Remote Customer Service
  • Language/Bilingual
Job Description & How to Apply Below
Location: Ny
EagleView is looking for a quality-focused Customer Support Specialist to join our supportive and fun team. Our Customer Support team answers questions over email, live web-chat, and on the phone about general account information, billing and order statuses. Specialists are empowered to resolve almost any of our customer's concerns with a focus on first call resolution. We focus on training from the beginning and we give our team members the tools they need to succeed long-term. EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!

Primary Responsibilities

* Answer inbound calls, emails, and chats from potential customers and existing clients.
* Quickly assess customer issues to provide accurate support.
* Explore and understand customers' needs and exceed their expectations.
* Complete all required trainings and stay informed about company news and department processes and procedures.
* Maintain a high standard of professionalism with our customers.
* Adhere to department performance goals and production standards.
* Be able to work independently, while knowing how/when to handle or escalate critical customer issues.
* Maintain individual performance relative to traceable metrics, and quality standards in relation to department goals and objectives.
* Other duties as assigned.
Position Requirements
Less than 1 Year work experience
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