Customer Support Associate

About Dripos

Dripos is transforming the coffee shop and restaurant industry with the premier all-in-one software solution. From point of sale and mobile ordering to payroll, supply chain, and more — Dripos does it all. Backed by leading investors including Base
10 Partners, Cota Capital, and Y Combinator’s Michael Seibel, Dripos is growing day-by-day.

We are a data-driven, fast-moving team that believes in transparency, iteration, and building side-by-side with our customers. Learn more about us from some of our press:

• Tech Crunch:
  Dripos raises $11M Series A
• Stripe:
  With Dripos, it’s no tall order running a coffee shop

As a Customer Support Associate
, you’ll be on the front lines helping our customers succeed with Dripos. This is a full-time, fully in-person role where your main responsibility is handling inbound support — text, email, phone — resolving issues quickly, communicating clearly, and ensuring our customers feel seen and supported.

You will become an expert on our product and the businesses we serve, working closely with our product and success teams to escalate issues, share customer feedback, and improve internal processes. You’ll be an integral part of our mission to make running a coffee shop easier and smarter.

• Own Relationships:
  Build genuine and strong relationships with our customers, from multi-unit high-growth shops to third-wave single-units all across the United States.
• Support Excellence:
  Respond to customer inquiries via phone, text, and email with a problem-solving mindset.
• Product Expertise:
  Become an expert in all aspects of our product and build product knowledge resources.
• Product Feedback Loop:
  Collaborate with team to relay product feedback directly from customers.
• Process Iteration:
  Take part in weekly inter-team retrospectives to reflect, share feedback, and improve how we work and serve.
• Cross-Team Communication:
  Act as a conduit between customer insights and internal teams to influence product direction.

• Passion for customer experience and a genuine desire to help businesses succeed.
• Excellent written and verbal communication skills.
• Experience in a support or customer-facing role.
• Eagerness to experiment, fail fast, and continuously improve.
• Ability to multi-task, stay calm under pressure, and problem-solve on the fly
• A strong sense of ownership and accountability.

At Dripos, we embrace a “no-rules rules” philosophy — empowering autonomy, trust, and creativity.

• Mac Book all tech provided
• Catered daily lunch & late-night dinners
• Mental health or gym stipend
• Unlimited PTO
• Dog-friendly Manhattan office with full kitchen and snacks
• Full medical, dental, vision, life insurance & 401k
• Offsite team retreats & ongoing development support

This is a fully in-person role at our Manhattan office. We believe in the power of close-knit spontaneous collaboration, which is why our team is together five days a week!

We Keep Our Process Fast And Human

• Phone Screen — Light intro to see if there’s mutual fit.
• Zoom Interview — Deep dive into your experience and our culture.
• On-Site Interview — Meet the team, work through real-world scenarios, and get a feel for the environment.