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Customer Care Representative

Job in NY New York - USA
Company: ADT Security
Full Time position
Listed on 2019-08-02
Job specializations:
  • Customer Service
    Bilingual Call Center, Call Center, Customer Service Rep, Entry Level Customer Service
  • Support/Help Desk
Job Description & How to Apply Below
Location: West Henrietta

Job Description

You are helping to save lives for a living! You are passionate about helping others, comfortable with change, have the ability to identify problems and provide solutions. You multitask across systems and applications, analyze and resolve product and technical issues, and comfortably navigate customer problems over the phone. You’re not only here to answer customer questions, help fix technical issues, but to also provide an incredible customer experience!

Scheduling:

This position has second shifts mostly starting between 2:30pm - 3:30pm.

All schedules have either a Mon-Fri, Tues-Sat or Sun - Thurs work days.

Compensation:

Competitive pay with pay for any applicable call center experience, plus shift differential if applicable.

Orientation and Training:

Orientation and training for this position will begin Monday, August 26th. Must be able to meet full attendance for training up to 8 weeks. Training Is Monday-Friday. Paid training.


Responsibilities / Qualifications:

  • High School diploma or equivalency is required
  • Handle inbound customer calls and inquiries
  • Troubleshoot and resolve product or account issues and concerns
  • Document and update customer records ​
  • At least 1 year of daily customer service and interaction
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized.  jobs.adt.com to learn more.

Company Description

ADT Inc. (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada, protecting homes and businesses, people on-the-go and digital networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel safer and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 19,000 people throughout North America. For more information, visit (Please contact us using the "Apply for this Job Posting" box below) or follow us on Twitter, LinkedIn, Facebook and Instagram.

Position Requirements
Less than 1 Year work experience
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